Internal Medicine Triage Nurse RN

UnitedHealth Group•Acton, MA

5d•$29 - $52•Onsite

About The Position

Acton Medical Associates, part of the Optum family of businesses, provides primary care for adult and pediatric patients. The Internal Medicine Triage Nurse uses the nursing process to provide comprehensive care, assess patient needs, and implement plans to meet established goals. The nurse uses clinical skills and established patient-care protocols to support efficient patient flow and prompt care. This is a full-time, on-site role supporting the clinical operations of AMA-PC. Weekend rotation is required. The nurse triages patients by telephone, assesses concerns, screens illnesses, advises on home self-care when appropriate, and coordinates the appropriate timing and setting for visits, including emergency room, urgent, or office care. The role also includes patient and family education, emotional support, prescription refills, documentation, coordination with other departments and care-team members, and support for new staff and students as a preceptor. The hourly pay range is $29–$52, based on factors including local labor markets, education, work experience, and certifications. A $5,000 sign-on bonus is offered to external candidates. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

Graduate of an approved nursing school.
Current Massachusetts nursing license.
BCLS.
Current CPR certification.
Knowledge of ambulatory care nursing for adult and/or pediatric illnesses.
Knowledge of electronic medical records, scheduling, and word-processing software.

Responsibilities

Work full time on site to support the clinical operations of AMA-PC.
Triage patients over the telephone; assess and evaluate concerns and screen illnesses.
Advise patients on home self-care when appropriate and facilitate office visits with physicians when necessary.
Determine and coordinate the appropriate timeliness and setting for patient visits, such as emergency room, urgent care, or a visit this week or next week.
Teach patients and their parents, guardians, or family members about diagnoses, treatment, medications, and diet.
Provide emotional support to patients and parents, and coordinate patient needs with other departments as needed.
Complete required paperwork and document care in all appropriate locations.
Use the electronic medical record to document patient care and communicate with providers and other staff.
Refill patient prescriptions while adhering to safety principles and medical knowledge.
Assist staff members and stay current with procedures, policies, and protocols.
Maintain patient confidentiality.
Act as a preceptor for new staff members and students.
Participate in a weekend rotation.