Internal IT Administrator

ComTec Solutions LLC•City of Rochester, NY

39d•$21 - $36•Onsite

About The Position

The Internal IT Administrator is responsible for ComTec’s internal technology environment, blending hands-on systems administration and end-user support with strategic technology planning. This role ensures the reliability and security of daily IT operations, acting as the primary internal IT support resource and managing the user lifecycle. The position requires a strong understanding of various Microsoft technologies, network infrastructure, and endpoint management, along with excellent troubleshooting and communication skills.

Requirements

Strong working knowledge of Microsoft Windows Server
Strong working knowledge of Microsoft Active Directory (AD, DNS, Group Policy)
Strong working knowledge of Microsoft 365 & Exchange
Strong working knowledge of Microsoft Intune
Strong working knowledge of Windows Desktop OS
Strong working knowledge of VPN and remote access solutions
Strong working knowledge of endpoint security platforms
Strong working knowledge of backup and disaster recovery systems
Strong working knowledge of Wi-Fi and LAN networking fundamentals
Strong working knowledge of HP and Dell hardware environments
Understanding of internet architecture and mail flow
3–5+ years of progressive IT experience
Strong systems administration background
Experience supporting Microsoft 365 and Windows environments
Strong technical troubleshooting skills
Organized and process-oriented
Clear communicator
Strategic thinker with hands-on execution ability
Independent, accountable, and collaborative
Ability to remain calm and effective during time-sensitive situations
Valid driver’s license and reliable transportation

Nice To Haves

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments
Experience implementing or evaluating new technologies
Associate or Bachelor’s degree in IT-related field
Preferred Certifications: CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

Responsibilities

Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
Manage user lifecycle, including onboarding/offboarding, permissions, and account administration.
Deploy and support laptops, desktops, mobile devices, and peripherals.
Perform patching, upgrades, refresh cycles, and routine system maintenance.
Monitor system performance, security, and backups.
Maintain accurate documentation of configurations and procedures.
Ensure compliance with internal IT policies and change management processes.
Serve as the primary internal IT support resource (Tier 1–3).
Manage ticket intake, resolution, documentation, and escalation.
Provide professional support to employees at all levels.
Identify and reduce recurring technical issues.
Provide occasional after-hours support as needed.
Adhere to departmental policies for reporting and managing requests and change control.
Maintain daily timesheet and expense report entries and submit them accurately and timely.
Perform other duties as required.