Internal Fraud Reporting & Insights Analyst

American Express•Phoenix, AZ

20h

About The Position

The Internal Fraud Reporting & Insights Analyst helps shape how American Express measures, reports, and communicates internal fraud risk across the enterprise. Reporting to the Director of Detection, Reporting, and QA for Internal Fraud, this individual contributor enables data-driven decision-making by developing metrics, dashboards, and executive reporting with tools such as Tableau and Power BI. The role supports risk transparency, regulatory compliance, and governance excellence, and collaborates with the Senior Manager to provide leadership with actionable insights into internal fraud. The ideal candidate is skilled in data visualization, understands internal fraud and control data, and can translate complex datasets into strategic business intelligence. The position balances end-to-end development of dashboards and reporting frameworks with hands-on analysis to meet critical deadlines.

Requirements

Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or a related field.
At least 5 years of experience in fraud risk analytics, reporting, or business intelligence.
Expert-level proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.
Strong understanding of data architecture and governance principles.
Strong Excel and PowerPoint skills.
Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.
Exceptional analytical thinking, problem-solving, and business acumen, with the ability to translate metrics into strategic insights.
Strong organizational skills and the ability to work independently and collaboratively within a team.
Strategic thinking and the ability to balance tactical execution with long-term vision and improvement.
Employment eligibility to work with American Express in the U.S.; the company will not pursue visa sponsorship for this position.

Nice To Haves

Master’s degree.
Experience in financial services.
Experience supporting governance reporting, risk management, or compliance-driven reporting programs.

Responsibilities

Support the development of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and relevant insights.
Create recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.
Maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.
Ensure data accuracy, consistency, and integrity across internal fraud reports and management information (MI) packages.
Perform deep-dive analyses to identify operational trends, drivers of performance variance, and opportunities for process optimization.
Support a high-performance culture rooted in accuracy, curiosity, and continuous improvement.
Balance end-to-end development of performance dashboards and reporting frameworks with hands-on analytical work to meet critical deadlines.
Assist with requests from internal partners such as Operational Risk, Compliance, and Audit, delivering data accurately and on time.
Present insights and recommendations to senior leadership and identify opportunities to improve efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.
Support adoption of modern visualization platforms, such as Tableau and Power BI, to evolve static reports into interactive, dynamic dashboards.