Internal Fraud Reporting & Insights Analyst
About The Position
The Internal Fraud Reporting & Insights Analyst shapes how American Express measures, reports, and communicates internal fraud risk across the enterprise. Reporting to the Director of Detection, Reporting, and QA for Internal Fraud, this individual contributor collaborates with the Senior Manager to develop metrics, dashboards, and executive reporting that support risk transparency, regulatory compliance, and governance. The role uses data visualization and analytics to translate complex internal fraud and control data into actionable business intelligence for leadership. The analyst supports standardized enterprise reporting, recurring and ad-hoc leadership and regulatory reports, and the maintenance of fraud-related risk and performance metrics. The role also performs analytical deep dives, helps ensure data quality, responds to internal partner requests, and advances the use of interactive visualization tools such as Tableau and Power BI.
Requirements
- Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or a related field.
- At least 5 years of experience in fraud risk analytics, reporting, or business intelligence.
- Expert-level proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.
- Strong understanding of data architecture and governance principles.
- Strong Excel and PowerPoint skills.
- Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.
- Exceptional analytical thinking, problem-solving, and business acumen, with the ability to translate metrics into strategic insights.
- Strong organizational skills and the ability to work independently and collaboratively within a team.
- Ability to balance tactical execution with long-term vision and improvement.
- Eligibility to work in the U.S.; American Express will not pursue visa sponsorship for this position.
Nice To Haves
- Master’s degree.
- Experience in financial services.
- Experience supporting governance reporting, risk management, or compliance-driven reporting programs.
Responsibilities
- Support the development of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and relevant insights.
- Create recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.
- Maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.
- Ensure data accuracy, consistency, and integrity across internal fraud reports and management information packages.
- Perform deep-dive analyses to identify operational trends, performance variance drivers, and process optimization opportunities.
- Support a high-performance culture rooted in accuracy, curiosity, and continuous improvement.
- Develop performance dashboards and reporting frameworks while contributing hands-on analysis as needed to meet critical deadlines.
- Assist with requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.
- Present insights and recommendations to senior leadership, identifying opportunities to enhance efficiency, visualization, and storytelling through analytics and business intelligence tools.
- Support adoption of modern visualization platforms, including Tableau and Power BI, to evolve static reports into interactive, dynamic dashboards.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working arrangements, depending on role and business need
- More than 20 weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
