Internal Communications Program Manager

Zayo Group

4d•$68,100 - $104,700•Hybrid

About The Position

Zayo is expanding its Communications team and seeking an Internal Communication Program Manager to support the development and execution of strategic communication programs that strengthen employee engagement, enhance organizational understanding, and reinforce company culture. This role is ideal for a communication professional who combines exceptional writing and storytelling abilities with strong business acumen, stakeholder partnership skills, and a passion for creating engaging employee experiences. The successful candidate will bring experience developing strategic communication plans, managing internal communication channels, creating compelling digital content, and leveraging modern communication tools and technologies to drive employee understanding and engagement. This role reports to the Head of Organizational Communication & Engagement and works closely with our Corporate Communication Sr. Manager and Sr. Internal Communication Program Manager.

Requirements

Bachelor’s degree in communication, Public Relations or related field.
Minimum of five (5) years of internal communication, corporate communication, public relations, agency, or related experience.
Exceptional writing, editing, and storytelling skills with the ability to communicate effectively across multiple audiences and formats. A writing assessment will be required during the interview process.
Demonstrated expertise in communication methodology, such as strategic messaging frameworks, change communication, audience segmentation, narrative development, and strategic communication planning.
Experience supporting employee communication and a strong understanding of how messaging influences employee engagement and experience.
Experience managing and publishing content within SharePoint or similar intranet platforms.
Experience creating digital communication assets, presentations, infographics, video content, and other visual communication materials.
Ability to simplify and communicate complex business or technical information in a clear and engaging manner.
Strong organizational skills, attention to detail, and ability to manage multiple projects and deadlines simultaneously.
Demonstrated ability to build relationships, collaborate across functions, and influence stakeholders at all levels of the organization.

Responsibilities

Develop, write, and edit clear, compelling content for internal communication channels, including SharePoint/intranet and enterprise-wide campaigns.
Translate complex business, operational, or technical information into clear, engaging, employee-friendly communication.
Apply communication best practices, including audience segmentation, message mapping, channel planning, and storytelling techniques to maximize communication effectiveness.
Build trusted partnerships with HR Business Partners, business leaders, and cross-functional teams to support organizational communication, employee engagement initiatives, events, and culture-building efforts.
Manage, update, and optimize content within SharePoint to deliver a consistent, engaging, and user-friendly employee experience.
Own and maintain the intranet editorial calendar, ensuring timely and coordinated publication of content.
Continuously identify opportunities to improve content organization, accessibility, and employee engagement across internal communication platforms such as our intranet site (zHub).
Create visually compelling communication materials across multiple formats, including presentations, infographics, videos, and digital assets, using strong design principles to enhance clarity and engagement.
Drive video production efforts, including editing and post-production activities, to support organizational communication objectives.
Continuously elevate communication quality through innovative content formats, modern design approaches, and evolving communication trends.
Measure communication effectiveness through engagement metrics, analytics, and employee feedback.
Monitor communication performance and recommend improvements to enhance employee understanding, engagement, and overall communication impact.
Leverage insights and data to continuously optimize communication strategies and content delivery.
Maintain a strong understanding of emerging AI trends and applications, particularly as they relate to communication, content creation, and employee experience.
Leverage AI tools to enhance efficiency, insight generation, and content development where appropriate.
Avoid over-reliance on AI by balancing technology with originality, critical thinking, and a strong creative perspective.