Internal Communications Manager

Woodcraft Rangers•Los Angeles, CA

10d•$80,000 - $85,000•Hybrid

About The Position

Woodcraft Rangers is seeking a passionate and seasoned Internal Communications Manager to join their team. This role is crucial for building and managing the internal communication infrastructure, ensuring efficient information flow, and fostering a connected and informed staff. The ideal candidate will be a strategic thinker, a skilled storyteller, and a collaborative team player committed to the organization's mission of guiding young people toward purposeful lives. Woodcraft Rangers has a rich history dating back to 1922 and serves over 30,000 youth annually across various programs in Southern California.

Requirements

Minimum of 5 years of experience in internal communications, preferably in a non-profit setting
Exceptional written and verbal communication skills, with the ability to adapt messaging to diverse audiences
Strong project management skills with the ability to juggle multiple priorities and deadlines
Proficiency in Microsoft Office Suite, particularly PowerPoint and Word
Collaborative and adaptable team player with strong interpersonal skills
Passion for Woodcraft Rangers' mission and a commitment to fostering a culture of transparency and alignment
Exceptional written and verbal communication skills, with the ability to adapt messaging to diverse audiences
Strong storytelling and narrative development skills
Excellent project management and organizational skills, with the ability to manage multiple priorities and deadlines
Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with colleagues at all levels of the organization
Adaptability and flexibility in the face of changing priorities and circumstances
Strategic thinking and problem-solving skills, with the ability to develop creative solutions to complex communication challenges
Knowledge of best practices in internal communications, change management, and crisis communications
Emotional intelligence and empathy, with the ability to understand and respond to the needs and concerns of diverse internal stakeholders

Nice To Haves

Bachelor's degree in Communications, Journalism, Public Relations, or related field
Experience with graphic design, video editing, and/or digital content creation
Familiarity with internal communication platforms and tools (e.g., Teams, SharePoint)
Proficiency in data analysis and reporting, with the ability to derive actionable insights from communication metrics
Knowledge of best practices in change management and crisis communications
Proficiency in creating engaging visual content using tools like PowerPoint, Canva, or Adobe Creative Suite
Data analysis and reporting skills, with the ability to derive actionable insights from communication metrics

Responsibilities

Assess the current state of internal communications systems and information architecture, identifying critical gaps and priorities for the build-out phase
Design and implement a centralized knowledge management system that serves as the organization's single source of truth — housing policies, processes, key resources, and organizational updates in one accessible, consistently maintained location
Develop and enforce clear protocols for how and where information is created, stored, updated, and communicated, so staff at all levels know exactly where to go for what they need
Build a recurring communications cadence and onboarding touchpoints that normalize use of the information infrastructure and reinforce the "go-here-first" habit across the organization
Develop and execute a broader internal communications strategy aligned with organizational priorities and leadership's vision
Translate complex information from leadership into clear, engaging, and audience-appropriate content across channels and formats
Create presentations, talking points, newsletters, and other materials to support effective communication at all levels
Collaborate with the Chief of Staff to craft narratives that foster alignment, transparency, and a shared sense of purpose throughout the organization
Monitor and analyze the effectiveness of internal communications systems and content, making data-driven recommendations for continuous improvement