INTERNAL COMMUNICATIONS AND ENGAGEMENT MANAGER

Arizona Department of Administration•Phoenix, AZ

3d•$72,000 - $88,000•Hybrid

About The Position

The Arizona Department of Economic Security, Division of Business Services, Office of Strategic Communications, seeks an experienced, highly motivated Internal Communications and Engagement Manager. The manager leads a team responsible for shaping organizational culture, driving strategic alignment, and fostering transparent, two-way dialogue across all levels. The role connects strategic communications with employee experience by developing campaigns and programs that connect employees with leadership, elevate organizational values, and guide the organization through change with empathy and clarity. The position may offer remote work within Arizona, depending on departmental business needs and continued achievement of performance measures. Remote work is a management option, not an employee entitlement, and work must be performed within Arizona unless an exception is authorized in advance. The position is based in the Division of Business Services, Office of Strategic Communications, at 1789 W. Jefferson Street, Phoenix, Arizona 85007. Salary is $72,000–$88,000, Grade 23. The closing date is October 28, 2026.

Requirements

Demonstrated ability to work collaboratively across divisions, leadership tiers, and external partners.
Ability to create and manage communication processes, editorial calendars, and project management systems.
Ability to analyze communication and engagement metrics and use insights to refine strategy.
Ability to manage concurrent campaigns, coordinate large-scale events, and meet tight deadlines.
Proficiency with visual storytelling tools such as Canva, Adobe Creative Cloud, or video editing software.
Ability to adapt messaging with empathy, emotional intelligence, and cultural awareness.
Skill in stakeholder and change management, relationship-building, and fostering a shared team identity.
Ability to communicate calmly and decisively during organizational changes or crises.
Successfully pass background and reference checks; employment is contingent on completion of the process and the agency's ability to reasonably accommodate restrictions.
New State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If driving or using a vehicle is required as an essential job function, employees must hold and retain a current, valid, class-appropriate driver's license, complete required training and record checks, and maintain an acceptable driving record. Employees using a personally owned vehicle on State business must maintain required liability insurance.

Nice To Haves

A proven track record managing internal communications, corporate engagement, or change management programs.
Direct leadership or team management experience.
A portfolio demonstrating writing agility, graphic or digital content creation, or multi-channel campaign planning.

Responsibilities

Design and execute internal communications campaigns and employee engagement roadmaps aligned with organizational goals and long-term strategy.
Create clear, compelling written and digital content for channels such as executive announcements, newsletters, intranet articles, and presentations.
Supervise, mentor, and support direct reports in delivering communications and engagement initiatives.
Partner with executive leadership to improve internal channels, develop key messages, and guide employees through organizational change.
Oversee employee engagement feedback mechanisms, analyze survey data, track communication KPIs, and refine strategies using actionable insights.
Establish cross-functional processes, shared editorial calendars, and project management systems.
Combine communication metrics and engagement data into unified dashboards.
Manage concurrent campaigns and coordinate large-scale events, including town halls, while meeting deadlines.
Design inclusive engagement strategies for desk-based, hybrid, and frontline workers.
Collaborate across divisions, leadership tiers, and external partners.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Voluntary deferred compensation program for tax-deferred retirement investments.