Internal Communications And Engagement Manager

Arizona Department of Administration•Phoenix, AZ

1d•Hybrid

About The Position

The Department of Economic Security (DES), Division of Business Services, Office of Strategic Communications, seeks an experienced and highly motivated Internal Communications and Engagement Manager. The manager leads a team responsible for shaping organizational culture, driving strategic alignment, and fostering transparent two-way dialogue across the organization. The role connects strategic communications with employee experience by developing campaigns and programs that connect employees with leadership, elevate organizational values, and support organizational change with empathy and clarity. The position may offer remote work within Arizona based on business needs and continued achievement of expected performance measures. Remote work is a management option, not an employee entitlement, and agreements may be terminated at the agency’s discretion. The role requires driving or using a vehicle to conduct State business. Employment is contingent on successful background and reference checks, applicable driver requirements, and completion of E-Verify.

Requirements

Knowledge of the relationship between internal communications and employee engagement and how they contribute to employee experience strategy.
Understanding of strategic messaging frameworks, corporate storytelling, and structured change management methodologies.
Understanding of workforce trends, motivational theory, and workplace culture drivers.
Knowledge of physical workplace communication channels, such as digital signage and live town halls, and digital platforms, such as intranets and enterprise messaging tools.
Understanding of engagement and equity considerations in hybrid and distributed work environments.
Ability to establish cross-functional processes, editorial calendars, and project management systems.
Ability to combine communication metrics, such as open rates and click-throughs, with engagement data, such as eNPS and survey participation.
Ability to manage concurrent campaigns, coordinate large-scale events, and meet tight deadlines.
Proficiency with visual storytelling tools such as Canva, Adobe Creative Cloud, or video editing software.
Empathy, cultural sensitivity, and emotional intelligence in adapting internal messaging.
Stakeholder and change management skills, including building collaborative relationships and navigating internal dynamics.
Ability to collaborate across divisions, leadership tiers, and external partners.
If operating a motor vehicle on State business: possess and retain a current, valid class-appropriate driver’s license, complete required training, pass applicable license record checks, and maintain an acceptable driving record. Personally owned vehicles used for State business must have statutorily required liability insurance.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

A proven track record managing internal communications, corporate engagement, or change management programs.
Direct leadership or team management experience.
A portfolio demonstrating writing agility, graphic or digital content creation, or multichannel campaign planning.

Responsibilities

Design and execute internal communication campaigns and employee engagement roadmaps aligned with organizational goals and long-term strategy.
Create written and digital content for multiple channels, including executive announcements, newsletters, intranet articles, and presentations.
Supervise, mentor, and support direct reports.
Partner with executive leadership to refine internal channels, craft key messaging, and guide employees through organizational changes.
Oversee employee engagement feedback mechanisms, analyze survey data, track communication KPIs, and refine strategies using actionable insights.
Manage communication and engagement workflows, including processes, shared editorial calendars, and project management systems.
Integrate communication and engagement metrics into holistic dashboards.
Manage concurrent communication campaigns and coordinate large-scale events such as town halls.
Collaborate across divisions, leadership tiers, and external partners.
Communicate calmly and decisively during organizational changes or crises.
Design inclusive engagement programs for desk-based, hybrid, and frontline employees.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Option of a full-time or part-time remote work schedule, subject to management approval and agency business needs.