Bilingual Internal Business Development Manager

Manulife • Quebec, QC

5d • Remote

About The Position

The Internal Business Development Manager (IBDM) plays a key role in growing Manulife Travel Insurance sales across an assigned territory in Quebec. Working primarily from home, this bilingual (French / English) role focuses on educating, training, and supporting travel agency partners—helping them confidently sell travel insurance while building long‑term, trusted relationships. Blending business insight with creativity, the IBDM works closely with Travel Agency Managers and front‑line travel advisors to identify growth opportunities, strengthen sales skills, and deliver engaging learning experiences. This role is ideal for someone who enjoys coaching others, influencing results, and working in a fast‑paced, partner‑focused environment.

Requirements

• 3–5 years of experience working with travel insurance products
• Strong facilitation, presentation, and training delivery experience
• Proven ability to manage multiple priorities in a dynamic environment
• Experience delivering large‑group training sessions (minimum 2 years)
• Knowledge of adult learning principles
• Ability to work independently from a home‑based office
• Willingness to travel occasionally, as required
• The successful candidate will be required to communicate in English and French to support clients from various provinces outside of Québec.

Nice To Haves

• Adult Education, Training, or Facilitation certification
• Experience working in project‑based environments
• Experience supporting national or regional sales initiatives

Responsibilities

• Manage and grow an assigned portfolio of travel agencies and key accounts
• Identify and develop new business opportunities with agencies not currently supported
• Lead contract discussions, onboarding, and renewals in collaboration with internal partners
• Act as a trusted advisor to agency leaders on travel insurance sales strategies and business planning
• Design and deliver engaging virtual training sessions for travel advisors, managers, and independent contractors
• Facilitate new‑hire training, product launches, and ongoing skill‑development sessions (one‑on‑one and group)
• Use a variety of modern, creative training methods to motivate and engage adult learners
• Ensure all learning experiences are high‑quality, relevant, and aligned with partner needs
• Partner with National Client Managers to meet required training commitments per client
• Maintain a weekly activity and sales log to track engagement and outcomes
• Participate in bi‑weekly national and departmental meetings
• Proactively address issues or concerns, working toward positive and respectful resolution
• Maintain working knowledge of provincial licensing requirements across Canada
• Contribute to national and regional travel insurance sales plans
• Support national meetings, conferences, and partner events (virtual and occasional in‑person)
• Participate in the planning and delivery of national and regional partner events
• Support strong partner experiences and positive Net Promoter Score (NPS) outcomes

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed