Internal Account Manager

Sonic Healthcare USA•Tyler, TX

About The Position

The Internal Account Manager manages and grows relationships with existing customers. The role focuses on understanding client needs, resolving issues, and driving additional business through upselling, cross-selling, and renewals. The manager works with sales, support, marketing, and product teams to ensure customer satisfaction and contribute to company growth. The position has routine access to Protected Health Information (PHI); employees are trained to safeguard it and must maintain confidentiality, follow applicable privacy and security standards, and access PHI only as needed for their duties.

Requirements

Two to four years of experience in account management, customer service, or sales.
Effective oral and written communication skills.
Interpersonal skills and the ability to establish and maintain positive client relationships.
Problem-solving ability and a customer-focused mindset.
Proficiency with CRM software or related tools, such as Salesforce or HC1.
Ability to work independently, attend to detail, and produce quality work.
Ability to respect all individuals and consistently adhere to company values and business practices.
Ability to comply with applicable laws and regulations, including CAP, CLIA, HIPAA, safety, and OSHA requirements.
Ability to work well in a team-oriented environment.
Flexibility to support organizational needs.
Ability to maintain cultural competence.
Ability to maintain strict confidentiality and follow privacy and security standards when handling PHI.

Nice To Haves

Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.
Knowledge of medical terminology, including billing, laboratory processes and operations, and account management strategies.

Responsibilities

Develop and maintain strong relationships with existing clients and support high levels of satisfaction.
Promote account retention by keeping clients engaged with products and services and helping troubleshoot or resolve issues.
Identify opportunities to upsell and cross-sell products or services.
Manage contract renewals and maintain communication to support customer retention.
Serve as the primary client contact, providing support, answering questions, and addressing concerns.
Collaborate with sales, marketing, and product teams to align client needs with available offerings and propose customized solutions.
Maintain accurate records of customer interactions, sales activities, and opportunities in CRM systems.
Gather and share customer feedback to inform product, service, and sales-strategy improvements.
Educate clients about new features, products, and services so they can obtain maximum value.
Meet or exceed targets for account growth, retention, and sales.