Internal Account Manager
About The Position
The Internal Account Manager leads laboratory operations, identifies opportunities for improvement, and implements action plans. The role supports the Regional Manager in achieving organizational goals and objectives, including developing and inspiring employees. It involves interacting with clients, patients, employees, and business units while providing customer-focused service. The position reviews business indicators, optimizes processes, and works to maximize profitability while championing safety, compliance, and quality control. This full-time, benefit-eligible role is based in Dallas, Texas, and is scheduled for the first shift, 40 hours per week. The position has routine access to Protected Health Information (PHI); employees are trained in reasonable safeguards and must maintain strict confidentiality, follow applicable privacy and security standards, and access PHI only as needed to perform their duties.
Requirements
- High school diploma or equivalent.
- Valid driver's license and an excellent driving record for the past three years.
- Exceptional communication and problem-solving skills.
- Ability to work in a fast-paced environment under time constraints without close supervision.
- Previous supervisory experience.
Nice To Haves
- Bilingual ability is strongly preferred; Spanish fluency is preferred.
- Bachelor's degree in Medical Technology or Business Administration.
- Previous experience in a clinical laboratory or other service organization.
Responsibilities
- Lead laboratory operations, identify areas of opportunity, and implement action plans.
- Support the Regional Manager with organizational goals and objectives.
- Develop and inspire a team of employees.
- Interact with clients, patients, employees, and business units with a commitment to customer-focused service.
- Review business indicators, optimize processes, and maximize profitability.
- Champion safety, compliance, and quality control.
- Maintain strict confidentiality of PHI and access it only when required to fulfill job duties.
Benefits
- Free lab services for the employee and eligible dependents.
- Paid Time Off and Paid Holidays.
- Medical, dental, and vision insurance.
- 401(k) with a company match.
- Opportunity to grow within the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
