Internal Account Manager

Origin Point Brands • Summerville, SC

4d • Onsite

About The Position

The Internal Account Manager is based at our Summerville location and is responsible for managing and supporting assigned business-to-business customer accounts while ensuring service excellence, account compliance, and strong communication between customers and internal OPB teams. This role serves as a key internal point of contact for assigned accounts and is responsible for monitoring account activity, supporting order flow, coordinating cross-functional issue resolution, tracking customer requirements, and assisting with sales and reporting needs. The ideal candidate is detail-oriented, professional, organized, and comfortable managing multiple priorities in a fast-paced environment. This role requires strong communication skills, analytical ability, customer ownership, and the ability to build trusted relationships both internally and externally.

Requirements

• Minimum of 2 years of direct account management, customer service, sales support, or order management experience.
• Strong business-to-business communication skills.
• Advanced proficiency in Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a high-volume, fast-paced environment.
• High attention to detail and accuracy.
• Ability to communicate professionally with customers, internal teams, and leadership.
• Ability to follow through on issues from identification through resolution.
• Demonstrated ability to lead, coach, train, or support team members.

Nice To Haves

• Experience in manufacturing, distribution, retail, wholesale, e-commerce, or consumer products.
• Experience supporting major retail, national account, or B2B customer relationships.
• Experience with ERP systems; NetSuite experience is a plus.
• Experience with customer portals, EDI orders, compliance requirements, deductions, chargebacks, claims, or A/R resolution.
• Experience preparing customer-facing reports, sales summaries, KPI updates, or presentation materials.
• Experience coordinating with overseas suppliers, offices, or manufacturing partners.
• Prior supervisory, team lead, or training experience.

Responsibilities

• Serve as a primary internal point of contact for assigned customer accounts.
• Maintain a strong understanding of customer requirements, service expectations, operational standards, and account-specific KPIs.
• Monitor daily account activity and ensure customer needs are addressed accurately, professionally, and in a timely manner.
• Build and maintain strong working relationships with customer contacts and internal stakeholders.
• Support customer-specific processes, portals, reporting requirements, and communication standards.
• Monitor open orders and coordinate related sales, customer service, and operations activity.
• Partner with internal teams to resolve order issues, fulfillment concerns, shipment delays, inventory questions, and customer escalations.
• Ensure customer information, account details, and order-related data are accurately maintained in OPB systems.
• Support timely and accurate communication regarding order status, product availability, shipment updates, and customer requests.
• Assist with customer compliance requirements, documentation, and follow-up as needed.
• Work closely with Sales, Customer Service, Distribution, Production, Logistics, Accounting, and overseas offices to support assigned customer accounts.
• Coordinate account needs across departments to ensure internal alignment and timely execution.
• Communicate customer priorities, risks, and service issues to the appropriate internal teams.
• Assist with issue resolution involving customer deductions, credits, returns, claims, shortages, compliance concerns, and A/R follow-up.
• Prepare and maintain customer reporting, including open order reports, inventory updates, sales reports, KPI summaries, and account activity updates.
• Analyze account trends, recurring issues, service gaps, and opportunities for improvement.
• Support sales activities, including presentation preparation, trade show materials, product information, inventory reporting, and customer meeting follow-up.
• Provide clear and accurate updates to leadership regarding account status, risks, and priorities.
• Train and support assigned account managers or customer service team members as needed.
• Help ensure department processes, account procedures, and customer requirements are clearly documented and followed.
• Provide coaching, guidance, and support to team members to improve account execution and service consistency.
• Promote accountability, teamwork, and professional communication across the department.
• Use company systems, including ERP/order management tools, Microsoft Office, customer portals, and reporting tools to support daily account activity.
• Maintain accurate records related to customer communications, account activity, open issues, reporting, and follow-up actions.
• Participate in special projects, customer initiatives, process improvement efforts, and other duties as assigned.
• Travel occasionally to support customer meetings, trade shows, or business needs.

Benefits

• medical
• dental
• vision
• employer-sponsored HSA
• life insurance
• paid holidays
• paid time off
• 401(k) with employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed