Intern - Aftermarket

Manitowoc • Greencastle, PA

1d

About The Position

The Aftermarket Branch Operations Intern gains hands-on exposure to how parts, service, rentals, sales, and branch management work together to support customers and dealership performance. Through job shadowing, practical assignments, and cross-functional projects, the intern learns about the customer lifecycle, from initial inquiry through equipment delivery, ongoing service and parts support, and customer follow-up.

The internship provides experience with dealership branch operations, customer support, operational decision-making, safety practices, and the ways operational execution and customer service influence dealership performance. It is designed to build a strong understanding of branch operations and prepare high-potential talent for future opportunities in operations management, sales, service, parts, and rental functions.

Requirements

• Must be enrolled at an accredited college or university pursuing a bachelor’s degree in Business Administration, Operations Management, Supply Chain, Sales, Management, or a related field.
• Interest in the equipment industry, dealership operations, customer service, or business management.
• Proficiency with Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Strong attention to detail, organization, follow-through, and time-management skills.
• Ability to learn new software and business processes, analyze information, and manage multiple priorities.
• Ability to work both independently and collaboratively with cross-functional teams.
• Demonstrated work ethic, initiative, leadership potential, and commitment to safe work practices.
• Availability to work approximately 40 hours per week, Monday through Friday, during the internship period.

Responsibilities

• Rotate through the parts department to learn inventory-control practices and assist with cycle counts and related activities.
• Support the service team by learning work-in-process board management, purchase-order processes, and technician scheduling.
• Assist the rental team with equipment-availability reviews, customer quotes, and rental-board activities.
• Participate in sales ride-alongs to observe customer conversations, needs discovery, solution development, and follow-up.
• Shadow branch management and gain exposure to basic profit-and-loss reviews, sales-quote approvals, rental operations, and safety practices.
• Develop working knowledge of MGX software, CRM tools, and other systems used to manage customer and branch activity.
• Collaborate with parts, service, rental, sales, and leadership teams on projects and priorities based on business needs.

What This Job Offers

• Career Level: Intern