Aftermarket Coordinator

Integrity Lift Services•Wixom, MI

1d•$80,000•Onsite

About The Position

Integrity Lift Services is seeking a highly organized, detail-oriented, and customer-focused Aftermarket Coordinator for an in-office position in Wixom, Michigan. The role connects customers, territory sales representatives, and the internal Service and Parts departments. It manages customer quotes and follow-up, identifies equipment support needs, and ensures opportunities are organized and communicated effectively. The position focuses on customer relationships, coordination, and follow-through.

Requirements

Exceptional organizational skills and attention to detail.
Strong written and verbal communication skills.
Ability to manage multiple priorities and maintain consistent follow-through.
Comfort communicating with customers about quotes, pricing, and equipment service needs.
Proficiency with computer systems, data entry, and record management.
Self-motivation, dependability, and ability to work independently while supporting a team.
Ability to understand basic service recommendations and coordinate information between departments.

Nice To Haves

Experience in customer service, account coordination, service administration, or a related position.
Experience in forklifts, material handling, automotive service, industrial equipment, or a related industry.

Responsibilities

Maintain professional relationships with new and existing customers.
Support territory sales representatives with customer accounts, equipment needs, and ongoing opportunities.
Organize and maintain customer quotes, FleetCare programs, fleet information, and follow-up activities.
Communicate with customers about equipment service needs, recommendations, and next steps, providing timely and accurate information.
Coordinate and prepare accurate quotes for equipment repairs, parts, tires, batteries, chargers, and other product support needs.
Gather equipment, customer, and service information needed for complete and accurate quotes.
Track open quotes and follow up with customers and territory sales representatives.
Maintain records of approved, declined, and pending quotes.
Coordinate approved work with internal departments to support timely processing and scheduling.
Identify outstanding opportunities and ensure they receive follow-up.
Maintain accurate customer records, quote statuses, and follow-up documentation in company systems.
Monitor open opportunities, pending approvals, and customer requests.
Track quote activity, conversion rates, and reasons for declined work.
Review outstanding quotes and activity with department leadership.
Identify process improvements to increase efficiency and customer satisfaction.
Coordinate with Service, Parts, Rentals, and territory Sales teams, ensuring teams have the information needed to prepare quotes and complete approved work.
Assist with customer purchase orders, approvals, and scheduling information.
Communicate customer concerns and help coordinate timely resolutions.
Support the customer experience from initial inquiry through completed work.