Intern - Aftermarket

The Manitowoc Company • Greencastle, LA

14h

About The Position

The Branch Operations Intern gains hands-on exposure to how parts, service, rentals, sales, and branch management work together to support customers and dealership performance. Through job shadowing, practical assignments, and cross-functional projects, the intern learns the customer lifecycle—from initial inquiry through equipment delivery, ongoing service and parts support, and customer follow-up.

The intern rotates through branch functions, develops working knowledge of MGX software, CRM tools, and other business systems, and collaborates with teams on projects and priorities based on business needs. The internship provides exposure to equipment-dealership operations, customer support, operational decision-making, safety practices, dealership financial concepts, and possible career paths in operations management, sales, service, parts, and rental operations. It is designed to build a strong understanding of branch operations and prepare high-potential talent for future opportunities in these functions.

Requirements

• Must be enrolled at an accredited college or university pursuing a bachelor’s degree in Business Administration, Operations Management, Supply Chain, Sales, Management, or a related field.
• Interest in the equipment industry, dealership operations, customer service, or business management.
• Proficiency with Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Strong attention to detail, organization, follow-through, and time-management skills.
• Ability to learn new software and business processes, analyze information, and manage multiple priorities.
• Ability to work both independently and collaboratively with cross-functional teams.
• Demonstrated work ethic, initiative, leadership potential, and commitment to safe work practices.
• Availability to work approximately 40 hours per week, Monday through Friday, during the internship period.

Responsibilities

• Rotate through the parts department to learn inventory-control practices and assist with cycle counts and related activities.
• Support the service team by learning work-in-process board management, purchase-order processes, and technician scheduling.
• Assist the rental team with equipment-availability reviews, customer quotes, and rental-board activities.
• Participate in sales ride-alongs to observe customer conversations, needs discovery, solution development, and follow-up.
• Shadow branch management and gain exposure to basic profit-and-loss reviews, sales-quote approvals, rental operations, and safety practices.
• Develop working knowledge of MGX software, CRM tools, and other systems used to manage customer and branch activity.
• Collaborate with parts, service, rental, sales, and leadership teams on projects and priorities based on business needs.

What This Job Offers

• Career Level: Intern