About The Position

The year-round Human Resources Payroll Shared Services Center internship provides insight into Navy Federal’s business, technology, resources, and procedures. The intern supports focused areas, collaborates with multiple departments, and receives guidance from team members and management. The role provides opportunities to develop technical and interpersonal skills, business knowledge, analytical techniques, and creative problem-solving abilities while completing day-to-day tasks and special projects according to established standards, policies, and procedures. The Human Resources Shared Services Center Payroll team supports employees with payroll and timekeeping questions and other services based on business needs. Applicants must remain enrolled in college-level courses or a degree-seeking program throughout the internship and must upload transcripts with their application. The internship is described as year-round, full-time, and flexible around the school schedule; the posting also specifies part-time work of at least 20 hours per week. Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Locations are 5550 Heritage Oaks Drive, Pensacola, Florida; 820 Follin Lane SE, Vienna, Virginia; and 141 Security Drive, Winchester, Virginia.

Requirements

  • Must be pursuing a degree from an accredited college or university.
  • Must be currently enrolled in college-level courses or a degree-seeking program throughout the internship.
  • Ability to exercise initiative and good judgment to make sound decisions.
  • Ability to adapt to new technologies.
  • Ability to provide exceptional customer service.
  • Ability to work independently and in a team environment.

Nice To Haves

  • Effective interpersonal, verbal, and written communication skills.
  • Effective research, analytical, and problem-solving skills.
  • Accuracy, attention to detail, and ability to meet deadlines.
  • Effective word-processing and spreadsheet software skills.
  • Effective organizational, planning, and time-management skills.

Responsibilities

  • Provide support to the assigned department and assist with small projects or portions of larger projects.
  • Assist and collaborate with staff at various levels to complete tasks and assignments.
  • Conduct research and analysis, which may include quantitative and/or qualitative analysis.
  • Maintain professionalism in all interactions and prioritize member service.
  • Provide comprehensive day-to-day operational support.
  • Support functional areas of the credit union.
  • Provide direct member service in high-volume situations, as needed.
  • Process and update data in automated systems and possibly generate and analyze reports.
  • Perform other duties as assigned.
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