Intern J1- Hotel Effie
About The Position
Hotel Effie Sandestin, Autograph Collection is proud to offer a structured 6- or 12-month J-1 Front Desk Internship designed for international students and recent graduates seeking hands-on experience in luxury hotel front office operations. As the premier luxury hotel within Sandestin Golf & Beach Resort, Hotel Effie combines sophisticated accommodations, exceptional dining, and elevated guest experiences, making it the ideal environment for aspiring hospitality professionals. This internship provides practical training in luxury guest services, front desk operations, reservations support, and leadership development within a full-service Marriott Autograph Collection hotel. Interns will gain valuable exposure to Marriott luxury hospitality standards while learning how exceptional guest experiences begin at the front desk. Through rotational learning opportunities in Front Desk, PBX (Guest Services), Reservations, and Dispatch, participants will build operational knowledge, strengthen guest relations skills, and gain the confidence needed for future leadership roles in the global hospitality industry.
Requirements
- Must be eligible to participate in a J-1 Internship or Trainee Program.
- Currently enrolled in or recently graduated from a hospitality, tourism, business, or related academic program.
- Strong interest in luxury hotel operations and hospitality management.
- Excellent verbal and written communication skills.
- Positive attitude with a strong willingness to learn.
- Professional appearance and polished demeanor.
- Outstanding customer service skills with a collaborative, team-oriented mindset.
Responsibilities
- Welcome guests with warmth, professionalism, and genuine hospitality while creating memorable first impressions.
- Assist with guest check-in and check-out using the hotel's property management system.
- Process reservations, room assignments, upgrades, and special accommodations.
- Answer guest inquiries regarding hotel amenities, dining, spa services, local attractions, and resort activities.
- Process payments, billing adjustments, and guest folios accurately.
- Maintain front desk organization, cleanliness, and operational readiness.
- Uphold Marriott brand standards and luxury service expectations during every guest interaction.
- Deliver personalized concierge-style service and recommendations for the Emerald Coast.
- Assist with VIP arrivals, special requests, celebrations, and unique guest experiences.
- Resolve guest concerns promptly through effective service recovery techniques.
- Coordinate with Housekeeping, Engineering, Food & Beverage, Valet, and other hotel departments to ensure seamless guest experiences.
- Learn escalation procedures and best practices for guest satisfaction.
- Participate in departmental meetings, training sessions, and Marriott service workshops.
- Shadow Front Office leadership to gain exposure to supervisory responsibilities.
- Complete learning projects focused on hotel operations and guest experience.
- Develop professional relationships across multiple hotel departments.
- Learn how luxury hospitality teams collaborate to deliver exceptional service.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
