Barback (J1 Work & Travel)

Pyramid Global Hospitality•Chatham, MA

12d•Onsite

About The Position

The Barback position at Chatham Bars Inn, a Forbes Five-Star resort, involves supporting the bar and food & beverage operations. This role is crucial for maintaining the high standards of service expected at a luxury resort located on the coast of Chatham, Massachusetts. The Barback will assist bartenders with stocking, cleaning, and preparing the bar area, ensuring a seamless experience for guests. This position offers an opportunity to work in a historic and beautiful setting, contributing to exceptional guest experiences within Pyramid Global Hospitality's People First culture.

Requirements

At least 18 years old.
Excellent people skills and outgoing personality.
Must be able to work flexible shifts and schedules, including weekends and holidays.
Must be able to lift and carry at least 50lbs.
Ability to move up to 150 lbs., with wheeled assistance.
Must be able to stand, walk, lift, and bend for long periods of time.
Must be able to demonstrate competency as outlined in the training schedule.
Must be a service-minded individual with a positive attitude who truly enjoys helping others.
Must be quick on their feet and adept at handling stressful situations seamlessly.
Must be computer literate.
Must be able to handle criticism.
Ability to converse with guests and employees in English.

Nice To Haves

Maintains a current state alcohol serving permit.
Current TIPS Alcohol Certification or comparable alcohol service certification.
Prior Food & Beverage experience preferred.
High school diploma preferred.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
Ability to obtain Food Service Sanitation certification.
First Aid and CPR certification preferred.
Bilingual/Spanish helpful.

Responsibilities

Stocking, cleaning, and delivering food to guests.
Prepare and clean designated bar areas.
Assist with the maintenance and cleaning of the restaurant area and equipment.
Provide the highest levels of service and professionalism.
Perform all duties and adhere to Chatham Bars Inn standards.
Greet all guests with enthusiasm and friendliness and maintain positive guest relations at all times.
Anticipate guest needs, respond promptly, and acknowledge all guests; resolve guest complaints and ensure guest satisfaction.
Answer guest questions about food, beverages, and facilities accurately and in a friendly manner.
Trash pickup and disposal at bar and bar service areas.
Complete tasks related to stocking, replenishing, cleaning, maintenance, and preparation of beverages under the guidance of the bartender.
Maintain and stock adequate supplies of bar items such as glasses, cups, napkins, drink supplies, condiments, etc.
Wash glasses and other serving equipment at bars.
Stock refrigerating units with wines, beer, replace beer kegs, etc.
Remove soiled wares from bar top and tables to dishwashing area.
Arrange bottles and glasses to make attractive displays.
Order or requisition liquors and supplies.
Communicate with food and beverage staff to ensure guest satisfaction.
Maintain professional relationships with all co-workers.
Answer outlet phone using correct greeting and telephone etiquette.
Follow checklists and standard operating procedures.
Prepare work area for opening, mid-shift, or closing in accordance with company standards.
Complete side work during non-busy hours.
Maintain a professional appearance at all times.
Maintain complete knowledge of all food & beverage menu items, including liquor brands, beers, non-alcoholic selections available.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated guests, and drunk driving.
Perform related tasks and functions as requested by manager.