Intern - Operations Support

National Information Solutions Cooperative (NISC) • Lake Saint Louis, MO

1d • Onsite

About The Position

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Requirements

• Strong customer orientation.
• Excellent research and problem-solving skills with a strong attention to detail.
• Strong verbal and written, interpersonal, and communication skills.
• Ability to work independently, as well as in a team environment.
• Ability to effectively adapt to change.
• Strong PC skills.
• Ability to organize and prioritize.
• Ability to interact in a positive manner with internal and external contacts.
• Ability to convey technical solutions to both technical and non-technical users.
• Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
• Commitment to NISC's Statement of Shared Values.
• Applicants must be in school and working towards the completion of an Associate or Bachelor’s degree in a computer/business related field.

Responsibilities

• Provides superior customer support to internal and external customers in all encounters.
• Assist with projects currently underway to help with completion.
• Follow up with Member/Customers on requests and procedures.
• Gather, maintains and audits Member configurations.
• May be called upon to participate in testing of new product development or enhancements and documentation.
• Utilizes all support tools as directed.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree