Intern - Material Operations (Summer 2027)

Alaska Airlines•SeaTac, WA

3d•Onsite

About The Position

Alaska Airlines is hiring a Material Operations intern for Summer 2027. The internship is a full-time, 12-week program based in SeaTac, Washington, with two program timelines available to align with different academic calendars. Candidates who are not already in the internship city must relocate for the duration of the internship. The internship is intended to provide skill development and work experience; it does not guarantee future employment or a relevant role after the program. The intern will support projects focused on Aircraft on Ground (AOG) operations across 737 and non-737 operations. Work includes documenting processes, identifying workflow improvements, analyzing operational performance, and developing reporting that helps improve AOG response and reduce aircraft downtime. Interns also gain hands-on experience, network with employees and company leaders, and receive standby travel privileges during the internship.

Requirements

Working toward a bachelor's degree focused on Supply Chain Management, Business Administration, Engineering, Data Analytics, or a related field.
Currently enrolled in an undergraduate program with at least one semester or quarter remaining after the internship.
Must have junior or higher academic standing at the time of application.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office tools, including Excel, PowerPoint, Word, and Outlook.
Strong verbal and written interpersonal and communication skills.

Nice To Haves

Prior internship, academic project, or coursework related to supply chain, procurement, or material management.
Experience with data visualization tools such as Power BI or Tableau, or with databases.
Strong analytical skills and ability to interpret and present data clearly.
Ability to work effectively in a team and across multiple stakeholders.
Interest in aviation, aerospace, or transportation industries.
Exposure to project management concepts or tools such as MS Project, Asana, or Smartsheet.

Responsibilities

Analyze and document Aircraft on Ground (AOG) processes across 737 and non-737 operations, identifying workflow gaps and improvement opportunities in parts provisioning, escalation management, customer communication, logistics execution, and vendor coordination.
Develop and maintain process maps, escalation protocols, communication standards, and Standard Operating Procedures (SOPs) for consistent and efficient AOG operations.
Evaluate AOG response and recovery trends, identify process improvement opportunities, and support after-action reviews to enhance operational effectiveness and reduce aircraft downtime.
Design and maintain AOG performance reports and dashboards showing KPIs such as Mean Time to Recover (MTTR), AOG event volume, vendor responsiveness, transportation performance, and compliance metrics.