Intern - Material Operations (Summer 2027)

Alaska Airlines•WA-SeaTac, WA

3d•Onsite

About The Position

Alaska Airlines, Hawaiian Airlines, and Horizon Air interns join teams across departments to work on visible projects that affect guests and the business. Interns gain hands-on experience and opportunities to network with employees and company leaders through intern events and programming, and receive unlimited standby travel benefits during the internship. This full-time, 12-week internship is for summer 2027 and is located in SeaTac, Washington. Candidates who do not already live in the internship city must relocate for the duration of the internship. The program is designed to provide skill development and work experience; it does not guarantee future employment or a relevant role after the internship. The intern will support Material Operations by analyzing and documenting Aircraft on Ground (AOG) processes across 737 and non-737 operations, developing operational documentation, evaluating response and recovery performance, and creating reporting and dashboards to help improve AOG operations and reduce aircraft downtime.

Requirements

Working toward a bachelor’s degree in Supply Chain Management, Business Administration, Engineering, Data Analytics, or a related field.
Currently enrolled in an undergraduate program and have at least one semester or quarter of school remaining after the internship.
Must have achieved junior or higher academic standing at the time of application.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, and Outlook.
Strong verbal and written interpersonal and communication skills.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.

Nice To Haves

Prior internship, academic project, or coursework related to supply chain, procurement, or material management.
Experience with data visualization tools such as Power BI or Tableau, or with databases.
Strong analytical skills and ability to interpret and present data clearly.
Ability to work effectively in a team environment and across multiple stakeholders.
Interest in aviation, aerospace, or transportation industries.
Exposure to project management concepts or tools such as MS Project, Asana, or Smartsheet.

Responsibilities

Analyze and document AOG processes across 737 and non-737 operations, identifying workflow gaps and opportunities to improve parts provisioning, escalation management, customer communication, logistics execution, and vendor coordination.
Develop and maintain process maps, escalation protocols, communication standards, and Standard Operating Procedures (SOPs) to support consistent and efficient AOG operations.
Evaluate AOG response and recovery trends, identify process improvement opportunities, and support after-action reviews to enhance operational effectiveness and reduce aircraft downtime.
Design and maintain AOG performance reporting and dashboards covering KPIs such as Mean Time to Recover (MTTR), AOG event volume, vendor responsiveness, transportation performance, and compliance metrics.