Intern- Information Technology (OIT- Help Desk)

Texas A&M University System•Laredo, TX

1d•Onsite

About The Position

This internship position at Texas A&M International University's Office of Information Technology (OIT) focuses on maintaining and supporting the technology operations within TAMIU classrooms and computer labs. The intern will provide crucial technical assistance to users, troubleshoot various hardware and software issues, and contribute to special projects. This role involves direct interaction with students, faculty, and staff, requiring excellent customer service and communication skills. The intern will gain hands-on experience with IT support systems, hardware maintenance, and inventory management within a university setting.

Requirements

TAMIU student majoring in Information Systems, Computer Science, Business, or a related field.
Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates.
Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students.
Must meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP).
Strong computer Knowledge, including Outlook, Word, and Excel.
Must possess excellent customer service and teamwork skills.
Ability to communicate effectively, orally and in writing.
Ability to interact effectively and professionally with the general public.
Ability to plan, organize, and prioritize work and attend to detail.
Ability to manage multiple tasks, projects, and assignments and meet deadlines.
Ability to resolve problems by analyzing, recommending, and implementing changes.

Responsibilities

Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person.
Troubleshoot PCs, Apple systems, and various software applications.
Verify that all KIOSKs and Digital Signage work properly weekly.
Maintain required documentation in the Ticketing Management System.
Decommission nonfunctional computers and equipment to surplus.
Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image.
Maintain inventory of network hardware and communication connections.
Route calls to appropriate personnel.
Use sound, independent judgment when performing duties.
Perform and manage the Agiloft maintenance reports on a daily basis.
Assist with event requests for A/V equipment.