Senior Information Technology Technician - Help Desk (Temporary)

Los Rios Community College District•Sacramento, CA

12d

About The Position

This is the lead position in this class. Incumbents function as team leaders and/or technical specialists. Distinguished from the Technician I and II levels by the amount of responsibility, leadership and discretion exercised, expertise demonstrated, and complexity and scope of work performed. For a detailed job description for this temporary posting click here. The role involves processing work requests, creating reports, issuing work orders, following up with customers, monitoring work in progress, assigning phone numbers, maintaining ERM operations documentation, and managing telecom equipment. It also includes documenting daily activities, acting as a focal point for unit issues, and leading or participating in projects.

Requirements

An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and two years in class of Information Technology Technician II; OR , an Associate degree in computer science or closely related field (or completion of an equivalent certificate program) and four years of experience directly related to job duties; OR , a combination of training and/or experience totaling six years that is likely to have provided the required level of knowledge and abilities.
Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.
Applicants must be authorized to work for ANY employer in the U.S.
Only information listed on the application and transcripts ( if requested ) will be used to verify Minimum Qualifications.
Applications stating see other documents e.g. “see resume” or “see transcripts” will be disqualified.
Applications missing any required documentation will be disqualified.

Responsibilities

Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person.
Creates and distributes reports related to work requests and technicians' schedules.
Issues routine recurring work orders and special work orders as needed.
Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions.
Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians.
Assists technicians by providing information, clarification, or referrals as needed.
Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database.
Maintains ERM (enterprise resource management system – PeopleSoft) operations documentation on-line for District-wide access.
Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory.
Performs related duties as required.
Documents and tracks daily activities and status; acts as a focal point for requests, problems, and issues affecting the unit; and acts as lead for and participates in projects of considerable scope.