Help Desk Technician
About The Position
The IT Support Specialist is responsible for providing technical support and maintenance of the Company's desktop computing environment. This position provides day-to-day technical assistance to end users, troubleshoots hardware and software issues, installs and configures workstations and peripheral equipment, and supports the Company's internal IT Helpdesk. The IT Support Specialist is responsible for the administration, maintenance, deployment, inventory, and support of Company computers, printers, servers, network-related equipment, security systems, and other technology assets.
Requirements
- Strong problem-solving and troubleshooting skills.
- Solid understanding of computer hardware, software, operating systems, and related technology.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple requests and manage competing deadlines.
- Ability to handle confidential and sensitive information with discretion.
- Must be able to work effectively in a fast-paced environment and manage multiple priorities.
- High school diploma or equivalent required.
Nice To Haves
- Associate degree or technical training in Information Technology, Computer Science, or a related field preferred.
- CompTIA A+, CCNA, or equivalent certification is a plus.
- Vendor-specific hardware or technical training is preferred.
Responsibilities
- Provide Tier 1 technical support and resolve hardware, software, connectivity, and workstation issues to the end user's satisfaction.
- Monitor and respond promptly and effectively to requests submitted through the IT Helpdesk.
- Monitor the Service Desk queue and process tickets based on priority and established procedures.
- Document all troubleshooting, resolutions, system changes, and other relevant information in the Company's ticketing system.
- Modify workstation configurations, utilities, software settings, and default configurations as needed.
- Provide Tier 1 support to the Company's ezClaims and ezClaims client base and fulfill technical support requests as directed.
- Escalate complex or unresolved technical issues to the appropriate IT team member or vendor.
- Set up and deploy computers and other technology equipment for new employees using Company-approved hardware, images, applications, and configurations.
- Assist with the onboarding of new users by preparing and configuring technology equipment and required access.
- Ensure each workstation is equipped with the appropriate computer, monitor, keyboard, mouse, hard drive, and other specialized equipment identified in the HR or departmental request.
- Install, test, configure, and troubleshoot new workstations, peripheral equipment, and software.
- Perform workstation hardware and software upgrades, maintenance, and configuration as required.
- Maintain accurate inventory records for all Company technology equipment using the designated asset management system.
- Track computer equipment, peripherals, software licenses, and other IT assets.
- Maintain the IT Storage area and ensure equipment, parts, supplies, and other IT assets are properly labeled, organized, and stored.
- Receive deliveries of IT equipment, supplies, and technology assets and ensure they are properly recorded and stored.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
