Help Desk Technician

Guidehouse•Kansas City, MO

5d•$31,000 - $51,000•Onsite

About The Position

Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence.

Requirements

Will require a High School Diploma and Three (3+) years of prior relevant experience.
Provide troubleshooting, testing and analysis with a Microsoft Windows Active Directory environment to include group policy and group policy preferences design and troubleshooting.
TWO (2+) years of experience in hands on IT customer service with supporting and troubleshooting Windows systems.
Experience with helpdesk support
Efficiently install and maintain software on the desktops.
Resolve help desk problems in a timely and efficient manner.
Perform user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
Strong analytical skills and attention to detail.
Excellent written and verbal communication skills to communicate with key stakeholders, process owners, and customers to manage expectations, eliminate gaps, and ensure success.
U.S. Citizen or Green card is required for the position.
Candidate must successfully pass a Federal Background Investigation.

Nice To Haves

Some Linux server experience.
ITIL v4 preferred.
Experience creating SQL scripts.

Responsibilities

Administer Microsoft Windows Servers (Active Directory).
Resolve technical problems related to application deployments and infrastructure, including server troubleshooting.
Manage and work ticket queues in ServiceNow.
Resolve technical problems related to application deployments and infrastructure, including server troubleshooting.
Provide 2nd level support for Active Directory Services, client IT and telecommunications.
Support most USDA Business website applications.
Provide some training to end users on new and updated systems and software.
Work with civilian customers as well as Federal employees to trouble shoot issues with websites.
Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends.
Perform troubleshooting, maintenance, and optimization of software applications.
Provide training to clients in use of web-based systems and applications.
The candidate will need to be available for training conducted during regular business hours (10:00am-6:30pm CST) for the first few weeks in the position.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus