Information Technology Technician I - Help Desk (Temporary)

Los Rios Community College District•Folsom, CA

About The Position

This is an experienced technician role where incumbents perform a variety of Help Desk duties under some supervision. The position involves processing work requests, creating and distributing reports, issuing work orders, and following up with customers. Responsibilities include answering questions, providing status updates, making referrals for technical questions, monitoring work in progress, and recording resolution details. The role also involves assigning phone numbers District-wide, maintaining a database for phone numbers, and producing reports. Additionally, the technician will maintain ERM operations documentation, manage and issue telecom equipment, and track phone inventory.

Requirements

An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and one years' experience directly related to job duties; OR , two years' experience directly related to job duties; OR , a combination of training and/or experience totaling four years that is likely to have provided the required level of knowledge and abilities.
Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
Only information listed on the application and transcripts ( if requested ) will be used to verify Minimum Qualifications.
Applications stating see other documents e.g. “see resume” or “see transcripts” will be disqualified.
Applications missing any required documentation will be disqualified.

Responsibilities

Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person.
Creates and distributes reports related to work requests and technicians' schedules.
Issues routine recurring work orders and special work orders as needed.
Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions.
Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians.
Assists technicians by providing information, clarification, or referrals as needed.
Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database.
Maintains ERM (enterprise resource management system – PeopleSoft) operations documentation on-line for District-wide access.
Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory.
Performs related duties as required.