Help Desk Technician I
About The Position
Summit Wash Holdings is a premier group of car wash brands growing throughout the Northeast, Midwest, and Southeast regions. At Summit Wash Holdings, all teammates operate with gold-standard integrity, quality, and a commitment to excellence. Our Mission is to provide exceptional service, and that extends to the powerful, reliable data platforms that fuel our business decisions and operations. We seek high-energy, customer-focused teammates who love technology, thrive in a fast-paced environment, and take pride in helping others. A successful candidate is a team-first collaborator with a genuine eagerness to learn, strong problem-solving instincts, and the patience and professionalism to deliver a great experience for every internal user, every time.
Requirements
- Authorized to work in the U.S. and pass a background check
- High school diploma or equivalent required
- 0-1 years of experience in a help desk, IT support, or customer service role
- Excellent customer service skills with a friendly, professional demeanor
- Team-first attitude with a genuine eagerness to learn new tools and technologies
- Basic working knowledge of Windows and/or macOS, Azure Active Directory, and networking fundamentals
- Familiarity with Microsoft 365 Admin suite and Office product troubleshooting.
- Strong verbal and written communication skills; able to explain technical issues in plain language
- Self-motivated, detail-oriented, and able to manage multiple tickets/priorities at once
Nice To Haves
- Associate’s degree or IT-related coursework/certifications (CompTIA A+, Network+)
Responsibilities
- Serve as the first point of contact for internal end users, providing friendly, responsive support in person, by phone.
- Deploy, configure, and image laptops for new hires and equipment refreshes
- Support new user onboarding, including account setup, hardware provisioning, and orientation to company systems
- Assist with patch management and routine software/OS updates across end-user devices
- Perform basic network troubleshooting and monitoring, escalating complex issues to Tier 2/IT team as needed
- Log, track, and document all support requests thoroughly and accurately.
- Maintain accurate inventory of laptops, peripherals, and other IT equipment
- Follow up with end users to confirm issues are fully resolved and satisfaction is high
- Support IT projects and process improvements as assigned
Benefits
- Competitive salary and comprehensive benefits package
- Medical, Dental, and Vision Insurance
- Flexible scheduling and remote work options
- Paid Time Off (PTO)
- Career Growth based on Performance and not Seniority
- Referral Bonus program
- A supportive, collaborative culture focused on work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
