Intern-Customer Experience Analytics (Health Systems Strategy and Growth) Nashville, TN-Summer 2027

Philips•Nashville, TN

2d•Onsite

About The Position

Philips is hiring a paid, three-month Customer Experience Analytics intern for its Health Systems Strategy and Growth team in Nashville, Tennessee, for Summer 2027. The intern will gain exposure to marketing activities including advertising, analytics, account-based marketing, branding, campaign planning, communications, digital and ecommerce, product launches, and strategy. The role involves working on projects critical to the marketing function and developing strategic business recommendations based on what the intern learns. The intern will use AI-powered tools and analytics platforms to analyze customer feedback and unstructured data, identify trends and patterns, and generate actionable insights to inform marketing and service strategies. The role collaborates with marketing, service, customer support, and internal stakeholders on customer engagement practices, frontline-to-customer connection initiatives, feedback monitoring, and improvement efforts. This is an office role. Office-based teams work in person at least three days per week; interns must reside in or within commuting distance of Nashville. Philips does not provide relocation benefits. US work authorization is required, and sponsorship is not available.

Requirements

Currently pursuing a bachelor's or master's degree in Computer Science, Data Science, Engineering, AI/ML, Marketing, UI/UX, or Business.
Demonstrated leadership, teamwork, communication, and organizational skills.
Willingness to take initiative, ask questions, and propose creative solutions to business challenges.
Comfort working in a fast-paced, feedback-driven environment.
Interest in learning ways to measure and improve customer experience.
Openness to exploring how data and AI can improve decision-making and customer outcomes.
Strong computer skills, including Excel, PowerPoint, Word, and Outlook.
US work authorization; candidates who require work-authorized visa sponsorship now or in the future will not be considered.
Must reside in or within commuting distance of Nashville, Tennessee.

Responsibilities

Use AI-powered tools to analyze customer feedback, identify trends, and generate actionable insights for marketing and service strategies.
Use AI-powered analytics platforms to process and interpret unstructured data, uncover patterns, and develop actionable insights.
Collaborate with marketing, service, and customer support teams to identify and share customer engagement best practices.
Support initiatives that foster direct connections between frontline staff and customers.
Assist with monitoring the closed-loop process for customer feedback.
Engage with internal stakeholders through improvement initiatives and feedback sessions.
Work on marketing tasks and projects and provide strategic business recommendations based on learning.