Intern - Customer Billing

Dominion Energy•Richmond, VA

3d•$21 - $27•Onsite

About The Position

The Customer Billing Intern will gain hands-on experience supporting Dominion Energy's billing operations and reporting functions. This role offers an opportunity to develop knowledge of utility billing processes, billing systems, customer account management, and data analysis while contributing to daily business operations. Under the guidance of experienced team members, the intern will assist with billing activities, analyze data, support reporting efforts, and help ensure the accuracy and timeliness of billing processes. This position provides valuable exposure to utility operations, cross-functional collaboration, and business process improvement.

Requirements

Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Strong analytical, critical thinking, and problem-solving skills.
Strong attention to detail and commitment to accuracy.
Ability to quickly learn new systems, processes, and business concepts.
Effective written and verbal communication skills.
Ability to prioritize assignments and manage multiple responsibilities simultaneously.
Ability to work independently and within a team environment.
Strong organizational and time management skills.
Ability to exercise sound judgment and follow established procedures and guidelines.
Demonstrated initiative, adaptability, and willingness to learn.
Ability to build positive working relationships with colleagues and business partners.
Interest in business operations, data analysis, utility services, finance, accounting, or related fields.
Current enrollment in an accredited college or university pursuing a degree in Business, Finance, Accounting, Data Analytics, Information Systems, Economics, or a related field.
Experience working with data, spreadsheets, or reporting tools through coursework, projects, or previous work experience.

Responsibilities

Assist with routine billing analyses using established guidelines, processes, and procedures.
Support the administration of day-to-day billing operations and customer account activities.
Monitor billing system controls to help ensure data accuracy, compliance, and timely processing.
Review billing cycles, audit billing data, and research routine billing issues, including support for bankruptcy account reviews.
Prepare weekly and monthly reports for leadership and operational teams.
Monitor, analyze, verify, reconcile, and maintain routine reports from billing and metering systems.
Process billing adjustments in accordance with established policies and procedures.
Identify routine billing discrepancies and assist with corrective actions while escalating complex issues as appropriate.
Support documentation, process improvement initiatives, and special projects as assigned.
Collaborate with internal business partners and provide support during critical business events, including emergency storm response efforts when needed.