Customer Billing Coordinator

Armed Forces Benefits Assoc.•VA - Staunton, Staunton, VA, US, VA

4d•$42,000 - $45,000•Onsite

About The Position

The Armed Forces Benefit Association (AFBA) was established in 1947 to ease the strain on military members and their families by providing life insurance that would pay a death benefit if the member was killed in combat. Today, AFBA continues to honor its mission, in war and peace, for those who serve this great nation including our military, emergency first responders, government employees and contractors, and their families. We continue promoting member’s welfare through death benefits and other member benefits. AFBA death benefits are funded by life insurance underwritten by 5Star Life Insurance Company (“5Star Life”). Through the values of Integrity, Commitment, Stewardship, Service, Patriotism, Inclusiveness, Culture, and Social Justice, our team provides insurance solutions for those who serve, defend, and protect our great nation in the armed forces, as well as first responders, federal government and department of defense employees, and our country's civilian workforce. We welcome you to apply and consider joining our team of service-focused professionals. This position is located Staunton, Virginia and is in person 5 days per week. This position is responsible for customer service duties supporting members that are paying via direct bill (invoice) or ACH (bank drafts). Promptly and accurately respond to all insurance inquiries and complete appropriate actions to provide high levels of service to customers, colleagues, and market partners. Daily posting and reconciling of all incoming payments. Coordinate with the bank and Staunton team to ensure timely and accurate account reconciliation.

Requirements

College degree or equivalent work experience
Experience with accounts receivable, billing, reconciling payments, and Microsoft Platforms and products
Working knowledge of life insurance or the ability to learn
Effective oral and written communication skills in person, by phone, email, or other business correspondence
Ability to perform routine tasks while maintaining focus and attention to detail
Ability to guide conversations and use appropriate words and tone when dealing with difficult customers or situations, maintaining a professional demeanor
Ability to accept responsibility for organizing assignments and workflow
Flexibility in adapting to changes in systems, procedures, and guidelines
Demonstrate complete adherence to privacy laws and company privacy guidelines, and appropriate level of concern for the safeguarding all client information
Ability to manage time effectively

Responsibilities

Respond to incoming calls and message from customers and market partners accurately, courteously, and promptly
Perform duties generated by phone calls – update all record information, make follow up calls, generate correspondence, process terminations and changes, refer leads, etc.
Order duplicated certificates of coverage daily after verifying accuracy of member info
Work incoming correspondence daily (mail, email), update systems and send responses as needed
Send various customer correspondence daily for routine coverage actions, and process all returned forms
Take initiative to schedule and perform assigned actions relating to coverage maintenance in appropriate systems, and work assigned cases and issues promptly
Run and work assigned reports monthly
Daily posting and allocation of payments
Reconcile deposit reports
Offer any suggestions that might be helpful to department functioning and workflow process improvement
Stay abreast of policy and procedure changes and utilize informational resources
Assist Policy Holder Accountant with daily issues as they arise