Customer Billing Specialist

LevelBlue LLC

4d•$60,000 - $80,000•Hybrid

About The Position

We are continuing to expand our team and are looking for a Customer Billing Specialist to join some of the industry’s brightest minds that are dedicated to providing our customers and partners with security value and outcomes. The Customer Billing Specialist will report to the Sr. Manager of Order to Cash and will work closely with Sales, Delivery, Customer Success, and our clients. We're looking for a talented, self-motivated, flexible, team-player who has the drive to deliver results and takes initiative to join our Accounting & Finance Team.

Requirements

3 to 5 years of relevant order/contract support and billing experience, with preference in monthly recurring or professional services billing cycles
Excellent verbal and written communication skills and commitment to excellent customer service and collaboration with people
High degree of accuracy and attention to detail
Salesforce or other Customer Relationship Management (CRM) system experience
NetSuite or other ERP system experience
Proficiency in Microsoft Suite products – advanced Excel knowledge required
Ability to work independently in a fast-paced environment and multi-task

Nice To Haves

Experience in software or technology company is highly desirable
Experience with channel partners and/or value-added resellers relationships is a plus
Experience with international customers in foreign currencies is a plus

Responsibilities

Review all Closed opportunities ensuring we have proper governing documentation and accepted Terms and Conditions.
Validate that all terms and conditions are consistent between the Quote, Customer Purchase Order, and Statements of Work / MSA / MTC.
Insert additional Terms and Conditions into Order Contract as needed.
Review and approve all order opportunities for fulfillment
Partner with delivery teams to validate service delivery dates to bill per the terms and conditions of the governing contract.
Responsible for managing all order changes as required
Ensure accounts are set up properly among the various systems to align with the billing procedures
Ensure all account documentation is properly in place prior to billing commencement
Complete all monthly invoicing of assigned services including delivery to clients
Process Service Credits
Assist Accounts Receivable with cash application and collections activities
Assist with financial audits
Build excellent relationships with customers and various departments within the Company
Respond to contract and order related inquiries from customers and other departments
Test all system upgrades, enhancements, and break fixes.
Cross train on the various functions and responsibilities within the team to assist with workload balance in peak time, as needed, and to serve as backups to each other.
Ensure all processes are scalable and efficient and improve where needed