Intern, Continuous Improvement (LCS)

Rockwell Automation•Mayfield Heights, OH

6d•Hybrid

About The Position

Internships within Lifecycle Services (LCS) provide unique opportunities to develop your engineering, analytical, and customer centric skills. As a Continuous Improvement Intern, you will be responsible for creating the Monthly Managed & Support Services (MMS) Contract List, performing Monthly Business Partner ID List updates, helping to create and publish work instructions, tracking expired contracts for cost and resource savings, and reviewing Statements of Work/Proposals for alignment with contract entitlements.

Requirements

Active enrollment in a four year or advanced degree program at an accredited university
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future

Nice To Haves

Pursuing a 4 year degree in engineering at an accredited university
Met us through an event or interned with us in the past
A cumulative GPA of 3.0 on a 4.0 scale
Demonstrated desire to deliver high-quality customer service
Possess a valid U.S. driver's license
Demonstrated experience approaching challenges with innovative solutions
A willingness to relocate

Responsibilities

Create the Monthly Managed & Support Services (MMS) Contract List – referenced by Infrastructure Support & Maintenance (ISM), Cyber Professional Service (CPS), Customer Support & Maintenance (CSM) and Portfolio (close to 200 people)
Perform Monthly Business Partner ID List updates – drives customer access to the support line Globally and serves all Managed Support Services customers
Help create and publish work Instructions for the team. (Best practices and unwritten knowledge)
Track 30-60-90-day expired contracts to create cost and resource savings
Statement of Work / Proposal Review for alignment with contract entitlements to ensure we are only servicing what is in the contract.