Intern, Aftersales Customer Relations & Voice of Customer

Faraday Future • El Segundo, CA

5d

About The Position

The Intern – Aftersales Customer Relations & Voice of Customer (VOC) supports the Aftersales operations team in maintaining customer satisfaction and managing customer cases. Reporting within the Aftersales department, the intern assists with customer communications, CRM case tracking, VOC feedback collection, and coordination with Quality, Engineering, and Operations. The internship provides hands-on experience in customer success, CRM administration, and service operations at an AI electric vehicle and robotics company.

The intern supports customers throughout the service process, updates customer records and cases, tracks cases and service-level agreements, gathers feedback, and helps prepare VOC reports and trend summaries. The role also assists with appointment scheduling, service updates, parts and warranty logistics, documentation, and other Aftersales projects.

The position offers learning opportunities in customer relations and VOC reporting, CRM administration, warranty administration and repair-order workflows, customer case management and service campaigns, mobile field operations and robotics aftersales, and cross-functional collaboration.

Requirements

• High school graduate.
• Prior experience in customer service, call center operations, retail, hospitality, or client-facing support roles; 0–2 years of experience.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with basic web applications, email handling, and computer systems.
• Strong verbal and written communication abilities and a customer-first mindset.
• Excellent organizational skills and high attention to detail.
• Ability to multitask and manage customer inquiries efficiently in a fast-paced environment.
• Positive attitude focused on problem-solving and team collaboration.
• Ability to travel up to 10% as required for customer visits, training, meetings, and company events.
• Ability to support after-hours, weekend, or holiday customer activities during product launches, customer events, or critical business needs.

Nice To Haves

• Familiarity with CRM software such as Zendesk, Salesforce, or equivalent.
• Prior experience with CRM systems such as Zendesk, Salesforce, or similar tools.
• Interest in automotive, electric vehicles, robotics, or advanced technology.
• Demonstrated ability to work effectively in a team-oriented startup environment.

Responsibilities

• Support customer communications throughout the service process and respond to inquiries under Aftersales team guidance.
• Assist with customer follow-up after repairs, deliveries, and service campaigns, and help maintain a positive customer experience.
• Create and update customer cases in the CRM system and maintain accurate customer records and service history.
• Track open customer cases through completion, monitor Service Level Agreements, and notify the team of overdue cases.
• Collect customer feedback through surveys and follow-up communications.
• Assist with VOC reports and trend summaries and help identify recurring customer concerns for management review.
• Support continuous improvement initiatives based on customer feedback.
• Assist with scheduling customer appointments and coordinating communications about repair status and service updates.
• Support logistics for parts shipments, returns, and warranty activities.
• Help prepare customer communication templates and documentation.
• Maintain service records and assist with document preparation and filing.
• Support Aftersales projects and special assignments.
• Participate in department meetings and training activities.

Benefits

• Healthcare, dental, and vision benefits, free for the employee and discounted for family.
• 401(k) options.
• Casual dress code and relaxed work environment.
• Culturally diverse, progressive atmosphere.
• Soul of Faraday community outreach team.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED