Intern, Aftersales Customer Relations & Voice of Customer

Faraday Future • El Segundo, CA

4d

About The Position

The Intern – Aftersales Customer Relations & Voice of Customer (VOC) supports the Aftersales operations team in maintaining customer satisfaction and managing customer cases. The role assists with customer communications, CRM case tracking, VOC feedback collection, and coordination with Quality, Engineering, and Operations. It offers hands-on experience in customer success, CRM administration, and service operations at a company working in AI electric vehicles and robotics.

The intern also supports customer appointments and service updates, logistics for parts shipments, returns, and warranty activities, and general Aftersales administration. The role includes participation in department meetings, training, projects, and special assignments. The schedule may require support for after-hours, weekend, or holiday customer activities during product launches, customer events, or critical business needs.

Requirements

• Prior experience in customer service, call center operations, retail, hospitality, or client-facing support roles; 0–2 years of experience.
• High school graduate.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with basic web applications, email handling, and computer systems.
• Strong verbal and written communication skills and a customer-first mindset.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage customer inquiries efficiently in a fast-paced environment.
• Positive attitude with a focus on problem-solving and team collaboration.
• Ability to travel up to 10% as required.
• Ability to support after-hours, weekend, or holiday customer activities during product launches, customer events, or critical business needs.

Nice To Haves

• Familiarity with CRM software such as Zendesk or Salesforce.
• Interest in automotive, electric vehicles, robotics, or advanced technology.
• Demonstrated ability to work effectively in a team-oriented startup environment.

Responsibilities

• Support customer communication throughout the service process and respond to inquiries under Aftersales team guidance.
• Assist with customer follow-up after repairs, deliveries, and service campaigns, helping maintain a positive customer experience.
• Create and update customer cases in the CRM system and maintain accurate customer records and service history.
• Track open customer cases through completion and monitor SLAs, notifying the team of overdue cases.
• Collect customer feedback through surveys and follow-up communications.
• Help prepare VOC reports and trend summaries, identify recurring customer concerns for management review, and support improvement initiatives based on feedback.
• Assist with scheduling customer appointments and coordinating communications about repair status and service updates.
• Support logistics for parts shipments, returns, and warranty activities.
• Help prepare customer communication templates and documentation.
• Maintain accurate service records and assist with document preparation and filing.
• Support Aftersales projects and special assignments.
• Participate in department meetings and training activities.
• Travel as needed for customer visits, training, meetings, and company events, up to 10%.

Benefits

• Healthcare benefits, free for the employee and discounted for family.
• Dental benefits, free for the employee and discounted for family.
• Vision benefits, free for the employee and discounted for family.
• 401(k) options.
• Casual dress code and relaxed work environment.
• Culturally diverse, progressive atmosphere.
• Soul of Faraday community outreach team.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED