Intermodal Services Coordinator

Port of Huntsville•Huntsville, AL

5d•Onsite

About The Position

The Huntsville-Madison County Airport Authority is accepting applications for the position of Intermodal Services Coordinator. This role involves performing a variety of specialized secretarial, clerical, and technical support for the Intermodal department. The position requires managing order acceptance, tracking, maintenance, accessorial management, and customer order solicitation. It also includes container tracking/tracing, customer correspondence, and ensuring overall customer satisfaction. The coordinator plans inbound and outbound freight, monitors freight movement, and provides status reports to customers. Responsibilities also extend to compiling data for calculations, assisting with distressed loads, performing yard checks and inventories, communicating with yard personnel and rail management, executing container grounding and loading, and resolving customer issues. The role involves processing driver paperwork, monitoring the intermodal operating budget, processing invoices, and investigating discrepancies. Collaboration with rail carriers, truck, and ship lines is essential for coordinating loads and meeting customer needs.

Requirements

One year of experience in supply chain, inventory or cargo management.
Two years of experience performing administrative support tasks, including Microsoft Office Suite (Outlook, Word, Excel & Adobe) including experience in the development of spreadsheets, databases, and departmental correspondence.

Nice To Haves

Bachelor's degree in supply chain management, logistics or related field preferred.

Responsibilities

Performing a variety of specialized secretarial, clerical, and technical support for the Intermodal department.
Doing physical yard inventory and making sure the data entries upload correctly.
Responsible for order acceptance, order tracking and maintenance, accessorial management, and daily solicitation of orders from existing customers.
Container tracking/tracing, customer correspondence, and overall customer satisfaction.
Plans the inbound and outbound freight based on deadlines and types of containers on the load plan.
Monitors the movement of freight to ensure containers are mounted in a timely manner to meet customer needs.
Provides regular status reports of shipments in progress to customers.
Compiles information for calculation of lifts per man hour and other required data.
Assists in resolving situations involving distressed loads or other trip complications.
Ensures physical yard checks and inventories are accurate and updates in system to appropriately account for containers.
Communicates with yard personnel to determine utilization of rail cars and confirm availability.
Coordinates with rail management and crews on inbound/outbound shipments.
Executes grounding and loading of containers through customer set up requests, customer needs, and tracking.
Maintains communication with customers, providing regular status updates and promptly addressing any inquiries they may have.
Resolves any issues with the loads as they arise.
Escalates to supervisor and manager as needed.
Receives and processes driver paperwork into computer data tracking system.
Monitors and tracks expenditures to the Intermodal operating budget.
Processes all department-related invoices into designated computer software system.
Investigates and resolves all suspected invoice discrepancies and submits for payment once approved.
Works closely with all IIC rail carriers, truck and ship lines to coordinate loads and to satisfy customer needs.