Dispatcher - Intermodal

Forward Air Services • Detroit, MI

1d • Onsite

About The Position

The Intermodal Dispatcher plans, schedules, and dispatches customer freight. This role manages relationships with Independent Contractors and coordinates accurate, timely deliveries. The dispatcher supports drivers, responds promptly to questions and troubleshooting concerns, and proactively monitors freight movement to help ensure customer satisfaction. The position is based onsite and pays $65,000–$70,000 annually. The schedule is Monday through Friday, either 7 a.m.–4 p.m. or 8 a.m.–5 p.m.

Requirements

• Intermodal transportation experience.
• Self-motivated problem-solving ability and a strong focus on meeting customer needs.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to maintain a positive corporate image in a fast-paced environment.
• Ability to establish and maintain effective working relationships with support departments.
• Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• General computer skills, including Microsoft Office, Outlook, and AS400.
• Effective communication and problem-solving skills.
• Willingness to work a flexible schedule.

Nice To Haves

• A “can do” attitude and a “will do” work ethic.
• Desire for a long-term career with an industry-leading company.

Responsibilities

• Plan, schedule, and dispatch customer freight, including load planning.
• Communicate with drivers to prioritize loads, define routes, and set schedules.
• Monitor containers to prevent demurrage and storage fees.
• Provide detailed instructions to personnel by email and phone.
• Accept and schedule loads while providing excellent customer service.
• Make routing decisions that meet customer expectations and company financial considerations.
• Enter shipping data into the system accurately and promptly.
• Support drivers, respond to questions and troubleshooting concerns, and monitor freight movement.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed