Dispatcher - Intermodal

Forward Air • Romulus, MI

2d • $65,000 - $70,000 • Onsite

About The Position

The Intermodal Dispatcher plans, schedules, and dispatches customer freight. The role manages relationships with Independent Contractors and coordinates accurate, timely delivery of goods. It provides support to drivers, responds to questions and troubleshooting concerns, and proactively monitors freight movement to support customer satisfaction.

Requirements

• Intermodal transportation experience.
• Self-motivated problem-solver with a strong desire to meet customer needs.
• Strong verbal and written communication skills.
• Desire for a long-term career with an industry-leading company.
• Ability to present and maintain a positive corporate image in a fast-paced environment.
• Ability to establish and maintain effective working relationships with support departments.
• Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Willingness to work a flexible schedule.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with all levels of operations.
• General computer skills, including Microsoft Office, Outlook, and AS400.
• Excellent communication and problem-solving skills.

Nice To Haves

• A “can do” attitude and a “will do” work ethic.

Responsibilities

• Multi-task and prioritize situations in a fast-paced load-planning and dispatching environment.
• Communicate with drivers to prioritize loads, define routes, and set schedules.
• Monitor containers to prevent demurrage and storage fees.
• Provide detailed instructions to personnel via email and phone.
• Accept and schedule loads while providing excellent customer service.
• Make routing decisions that meet customer expectations and company financial needs.
• Enter shipping data into the system promptly and accurately.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed