Intermittent Tour Guide

Illinois Secretary of State•Springfield, IL

4d•$19 - $23•Onsite

About The Position

The Intermittent Tour Guide serves visitors in the Illinois State Capitol Building by leading groups of varying sizes through the building and pointing out artwork, architectural features, statues, legislative offices, and other areas of interest. The guide may take visiting groups into the House and Senate chamber galleries when the legislature is in session and answer general questions about the legislative process. The position also provides public inquiry and visitor assistance for the Capitol Complex, including helping people locate departments and services, distributing State of Illinois publications, and sharing information about special events. The guide answers telephone inquiries and may help locate services for employees, visitors, or members of the public. The position may require filling in at the Illinois Visitors Center when needed.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of high school or one year of interpretive/guide experience.
Elementary knowledge of interpretive/guide techniques.
Elementary knowledge of Illinois history.
Elementary knowledge of historical research methods.
Ability to prepare reports and keep records.
Ability to communicate effectively with groups and local organizations.
Ability to meet the public courteously and answer questions tactfully.
Applicants must be lawfully authorized to work in the United States.

Responsibilities

Conduct tours for the general public and visiting groups through the Capitol Building, highlighting points of interest such as artwork, architecture, statues, legislative offices, and aesthetic features.
Take visiting groups into the House and Senate chamber galleries when in session and answer general questions about the legislative process.
Help the public and visitors locate departments, services, rooms in the Capitol Building, and other offices or locations.
Provide accurate information about the Capitol Building and Capitol Complex.
Distribute literature and publications about State of Illinois services and programs.
Provide information about special events scheduled in the Capitol Complex.
Answer telephone inquiries and provide general information to callers.
Place calls to locate services for employees, visitors, or the general public.
Fill in at the Illinois Visitors Center when required due to an absence.
Maintain a courteous, friendly demeanor and keep uniforms clean.
Perform other duties as required or assigned.