Intermittent Hearing Support Senior Specialist

State of Ohio • Columbus, OH

2d • $27 • Onsite

About The Position

The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal. BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency. This position is an intermittent, temporary position and the final candidate selected will not be permitted to exceed 1,000 hours worked per fiscal year (July 1st - June 30th).

Requirements

• Completion of associate core coursework in secretarial science or business office applications from accredited career school or community college, AND 12 mos. exp. in secretarial/administrative professional field.
• 30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.
• 12 mos. exp. as Administrative Professional 2, 16872.
• The equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

• Performs non-routine administrative tasks (i.e., independently formulates decisions and/or judgments involving non-legal interpretation of policies and procedures to resolve problems, prepare correspondence and reports and/or carry out other assignments) in support of the Bureau of State Hearings Prehearing Resolution (PHR) process.
• Independently reviews eligibility status and benefits.
• Reviews hardcopy information and computer system information (e.g., Hearing and Appeals Tracking System [HATS X]; Ohio Benefits) in preparation for discussions with appellants, appellant representatives and county agency staff.
• Communicates by phone, in person or in writing with appellants, appellant representatives and county agency staff to resolve discrepancies in program eligibility/benefits to reduce the need for cases to go to hearing.
• Documents appeal withdrawal attempts and completions in HATS X.
• Provides technical assistance to county agency staff utilizing various methods (e.g., webinar; manuals; desk aids).
• Operates personal computer and applicable software applications to produce, store, calculate and retrieve reports, confidential files, and other documents.
• Maintains accurate and timely electronic case records.
• Handles sensitive inquiries.
• Provides front desk phone coverage.
• Performs other related duties as assigned (e.g., travels to attend staff meetings, training sessions, workshops and conferences; maintains logs, records and files).

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Part-time
• Career Level: Senior
• Education Level: Associate degree