Intermittent Hearing Assistant

State of Ohio • Columbus, OH

2d • Onsite

About The Position

This is an intermittent, temporary position within the Bureau of State Hearings (BSH) at the Ohio Department of Job and Family Services (ODJFS). The BSH handles appeals from individuals who disagree with decisions made about their public benefits, ensuring everyone has a chance to present their case and receive a clear, timely decision. This role supports individuals receiving benefits such as Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency. The final candidate will not be permitted to exceed 1,000 hours worked per fiscal year (July 1st - June 30th). This position is Unclassified per ORC 124.11(A) (29).

Requirements

• Option 1: 6 mos. trg. or 6 mos. exp. in processing benefit claims under appeal.
• Option 2: 12 mos. trg. or 12 mos. exp. in position involving research, written & oral business communications & public contact.
• Option 3: Formal education in arithmetic which involved fractions, decimals & percentages; completion of legal secretarial training program offered by technical college or business school.
• Option 4: Equivalent of minimum class qualifications for employment noted above.
• Proficiency in using a personal computer and applicable software applications.
• Strong data entry and typing accuracy.
• Familiarity with appeals, hearings, or eligibility-related public assistance programs.
• Experience in handling confidential or sensitive information.
• Ability to manage a high-volume workload in a fast-paced environment.
• Strong attention to detail and ability to meet strict guidelines.
• Customer service experience, including responding to email and phone inquiries.
• Ability to remain calm, courteous, and effective when dealing with difficult or upset individuals.

Responsibilities

• Review and organize documents submitted by appellants and county agencies.
• Complete data entry for hearings into systems including the Ohio Benefits Worker Tracker Portal and the Hearings and Appeals Tracking System.
• Answer phone calls and emails from appellants and provide clear information or direction based on their inquiry.
• Create the initial electronic hearing file, including correctly identifying all involved parties (such as the appellant, their authorized or legal representative, and any third-party agencies).
• Use a personal computer and standard software applications to complete daily tasks and support bureau operations.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed