Intermediate Supervisor, Eastern District of Missouri

Walden Security•Fort Smith, AR

About The Position

The Intermediate Supervisor manages government-facing coordination and contract execution for security operations in the Eastern District of Missouri. The role supervises Court Security Officers (CSOs) and Lead Court Security Officers (LCSOs), oversees staffing and performance compliance, and serves as the primary government contact for technical and security-related requirements. The supervisor has authority to make company decisions, particularly regarding personnel, and maintains daily contact with the COR to coordinate manpower, hours, and technical direction. The position requires regular site visits to primary and sub-offices, oversight of post performance, prompt reporting and correction of performance issues and violations, and accountability for government-issued equipment and property. The supervisor must be available to the Government 24 hours a day for emergencies or other exigent circumstances and must complete administrative tasks accurately and independently. The supervisor is prohibited from performing CSO or LCSO duties and is not subject to the uniform, medical, or physical requirements that apply to those roles. The successful candidate must meet the education, law-enforcement, supervisory, licensing, background, and clearance requirements listed in the posting. The role requires effective communication, judgment, people management, problem solving, customer service, professionalism, dependability, and attention to quality and safety. The work environment is usually moderately noisy, and the position has the physical demands described in the posting, including occasional lifting or moving of up to 25 pounds.

Requirements

High school diploma or GED.
At least three calendar years of verifiable experience as a certified law enforcement officer, including general arrest authority.
Five years of supervisory and/or management experience with projects similar in size and scope to this contract.
Current and valid state driver’s license; must have a valid license from the state of residency and a safe driving record for the past five years.
At least 21 years of age.
Ability to pass a pre-employment drug screen and criminal background check.
Must receive clearance from the Department of Justice.
Must have completed or graduated from a certified Federal, state, county, local, or military law enforcement training academy and provide certification as proof.
Ability to read and comprehend simple English instructions, correspondence, and memos; speak effectively before groups; and read and interpret safety rules, operating policies, maintenance instructions, and procedure manuals.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Knowledge of Internet programs, word-processing software, and other software as required.
Ability to meet the physical demands described in the posting, including occasional lifting or moving of up to 25 pounds.
Demonstrated competencies including adaptability, judgment, people management, professionalism, oral and written communication, technical skills, problem solving, customer service, interpersonal skills, teamwork, diversity awareness, ethics, organizational support, quality, safety and security, attendance, and dependability.

Responsibilities

Serve as the primary Government contact for technical and security-related requirements, including through regular visits to primary and sub-offices.
Make decisions on behalf of the company, particularly regarding personnel.
Supervise all CSOs and LCSOs working under the contract and manage security operations they perform.
Be available to the Government 24 hours a day to support responses to emergencies and other exigent circumstances.
Maintain daily contact with the COR regarding contract needs, staffing, and hours of use.
Receive and execute daily technical direction from the COR.
Monitor required post performance and correct issues or problems brought to the supervisor’s attention.
Keep the COR informed about post coverage, potential problems, and corrective actions.
Act on and report Performance Service Violations without hesitation or unnecessary delay.
Track, account for, and safeguard Government-issued equipment and property until it is returned, in accordance with an approved property control system.
Complete administrative tasks accurately, completely, and on time without relying on further assistance from CSOs.
Do not perform CSO or LCSO duties or be subject to the uniform, medical, or physical requirements applicable to those positions.