District Manager-Eastern PA

Carter's•Newark, DE

About The Position

The District Manager is a multi-unit retail leader who inspires and develops Store Managers and teams to deliver an exceptional customer experience and meet business goals. The role supports Carter’s legacy of quality products and warm, compassionate service while promoting the company’s values, inclusion, and innovation. The position focuses on talent management, business acumen and operations, and leadership and communication. The District Manager coaches and develops store leaders, builds talent pipelines and succession plans, drives sales and operational performance, oversees payroll and scheduling, monitors financial and store metrics, and ensures compliance with safety, asset protection, and presentation standards. The role also collaborates with regional and cross-functional partners on business initiatives and maintains effective communication across field and home-office teams. The role requires at least five years of multi-unit retail or specialty apparel management experience and a valid driver’s license. A bachelor’s degree in business or a related field and specialty-retail District Manager experience are preferred. Physical demands include lifting up to 40 pounds, standing for long periods, and climbing up and down a ladder. Carter’s offers career development resources including Carter’s University, Toastmasters, and mentorship programs. Duties may change or be reassigned at management’s discretion.

Requirements

People-first mindset focused on development, coaching, training, and succession planning.
Excellent communication skills and ability to manage and communicate with multiple locations remotely.
At least 5 years of experience managing multi-unit retail or specialty apparel operations.
Ability to navigate ambiguity and shift priorities in a fast-paced environment.
Ability to understand and manage KPIs, budgets, and profit and loss.
Proven business acumen, innovation, problem-solving skills, and critical-thinking ability to drive long-term success.
Valid driver’s license.
Ability to lift 40 pounds.
Ability to stand for long periods and climb up and down a ladder.

Nice To Haves

Bachelor’s degree in business or a related field.
District Manager experience in a specialty retailer.

Responsibilities

Manage and develop Store Managers through regular check-ins, coaching, annual reviews, and business goal setting.
Build strong, diverse teams and lead talent planning, recruitment, and succession planning.
Communicate effectively at all levels and provide clear expectations, timely feedback, training, and coaching.
Develop store management teams to execute company objectives and procedures, with customer experience and talent development at the core.
Drive initiatives according to timelines and standards and pursue operational excellence.
Lead store teams to meet and exceed financial goals through customer loyalty and execution of company programs.
Oversee payroll and scheduling to meet business needs.
Analyze business results and coach Store Managers on actions to improve performance and exceed sales plans.
Ensure safety and asset protection standards through compliance, customer service, and operational controls.
Analyze key performance indicators and store financial metrics to evaluate performance against objectives.
Identify financial shortfalls and growth opportunities and implement solutions to meet goals.
Collaborate with peers, leaders, and business partners to identify successes, opportunities, and solutions.
Ensure visual presentation, reactionary merchandising, and marketing meet company standards.
Take initiative, demonstrate Carter’s values and leadership behaviors, and own business results.
Collaborate with regional and cross-functional partners on projects and initiatives, including real estate plans, new store openings, and policy or process updates.
Deliver an exceptional internal and external customer experience through stores that are clean, safe, organized, and ready throughout the day.
Foster a positive work environment with open communication, timely conflict resolution, and regulatory compliance.
Demonstrate effective verbal and written communication with field and home-office leadership.