District Manager-Eastern PA

Carters Inc.•Wilmington, DE

About The Position

As a Carter’s multi-unit leader, the District Manager inspires and leads teams to create an exceptional customer experience while helping team members reach their potential. The role supports Carter’s legacy of delivering quality products in a warm and compassionate environment, strengthens the field team by modeling company values, and promotes an inclusive workplace where all perspectives are valued. The position oversees talent management, business operations, and leadership across multiple stores. It develops Store Managers through coaching, feedback, goal setting, and succession planning; guides store teams in achieving financial goals and operational standards; and collaborates with regional, cross-functional, and home-office partners to deliver company initiatives. The job description notes that duties may be changed or reassigned and that additional duties may be required.

Requirements

At least 5 years of retail experience, including managing multi-unit retail or specialty apparel operations.
People-first mindset focused on employee development, coaching, training, and succession planning.
Excellent communication skills and ability to manage and communicate with multiple locations remotely.
Ability to navigate ambiguity and shift priorities in a fast-paced environment.
Ability to understand and manage KPIs, budgets, and profit and loss (P&L).
Proven business acumen, innovation, and problem-solving skills, with critical-thinking ability to drive long-term success.
Valid driver’s license.
Ability to lift 40 pounds.
Ability to stand for long periods and climb up and down a ladder.

Nice To Haves

Bachelor’s degree in Business or a related field.
District Manager experience in a specialty retailer.

Responsibilities

Manage and develop Store Managers through regular check-ins, coaching, annual reviews, and business goal setting.
Build diverse teams and lead talent planning, recruitment, and succession planning across the district.
Communicate effectively at all levels and invest in, train, coach, and recognize team members.
Set clear expectations, provide regular feedback, and develop leaders to strengthen performance and cultivate a winning culture.
Promote an inclusive, positive work environment and coach store management in executing company objectives and procedures.
Drive initiatives to timelines and standards and pursue operational excellence.
Lead store teams to meet and exceed financial goals through customer loyalty and execution of company programs.
Oversee payroll and scheduling to meet business needs.
Analyze business results and key performance indicators, coach Store Managers on improvement actions, and monitor district financial metrics against objectives.
Identify financial shortfalls and growth opportunities and create or implement solutions.
Ensure safety and Asset Protection standards through compliance management, customer service, and operational controls.
Collaborate with peers, leaders, and business partners to identify successes, opportunities, and solutions.
Ensure visual presentation, reactionary merchandising, and marketing meet company standards.
Model Carter’s Values, Code of Ethics, and leadership behaviors; take initiative, drive results, and adapt to change.
Collaborate with regional and cross-functional partners on projects and initiatives, including real estate plans, new store openings, and policy or process updates.
Deliver and inspire an exceptional internal and external customer experience through clean, safe, and organized stores.
Foster open communication, resolve conflicts in a timely manner, and maintain regulatory compliance.
Demonstrate effective verbal and written communication with field and home-office leadership.