Intermediate Product Support Specialist Engineer
About The Position
Perform post-sale, on-site technical product support across disciplines such as hardware, network, or software. The role performs installations, upgrades, testing, and/or maintenance and guides clients on product function, usage, and operation. It requires in-depth knowledge of the organization's products and/or services and serves as a liaison between the organization and customers. The specialist conveys customer feedback to technical design and engineering staff, resolves escalations from technical product support technicians, and may handle technical implementation of technology products. The incumbent is subject to overtime, callback, and on-call as required, and performs other duties as assigned.
Requirements
- Minimum of four years of relevant experience or an equivalent combination of experience and education.
- An associate degree in IS or more than four years of experience, depending on education.
Responsibilities
- Install and configure peripheral devices.
- Maintain knowledge of LAN/WAN structure.
- Identify and troubleshoot technology issues.
- Communicate and document as required.
- Complete assigned goals.
- Perform post-sale, on-site technical product support.
- Perform installations, upgrades, testing, and/or maintenance.
- Guide clients on product function, usage, and operation.
- Serve as a liaison between the organization and customers.
- Convey customer feedback to technical design and engineering staff.
- Resolve escalations from technical product support technicians.
- Handle technical implementation of technology products, as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
