Intermediate Product Support Specialist Engineer
About The Position
Performs post-sale, on-site technical product support across hardware, network, or software disciplines. The role includes installations, upgrades, testing, and maintenance, as well as guiding clients in product functions, use, and operation. The specialist maintains in-depth knowledge of the organization’s products and services, serves as a liaison between the organization and customers, and conveys customer feedback to technical design and engineering staff. The position resolves escalations from technical product support technicians and may handle the technical implementation of technology products. The incumbent is subject to overtime, callback, and on-call as required, and performs other duties as assigned.
Requirements
- Minimum of four years of relevant experience, or an equivalent combination of experience and education.
Nice To Haves
- Associate degree in Information Systems or more than four years of experience, depending on education.
Responsibilities
- Perform post-sale, on-site technical product support.
- Install, upgrade, test, and maintain products.
- Guide clients on product function, usage, and operation.
- Serve as a liaison between the organization and customers.
- Convey customer feedback to technical design and engineering staff.
- Resolve escalations from technical product support technicians.
- Handle technical implementation of technology products, as needed.
- Install and configure peripheral devices.
- Maintain knowledge of LAN/WAN structure.
- Identify and troubleshoot technology issues.
- Communicate and document as required.
- Complete assigned goals.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
