Application Support Engineer - Intermediate

BankUnited, Inc.•Miami Lakes, FL

About The Position

This position provides application and development support to internal users for various mission-critical systems. It responds to daily issues involving system functions, integration development, report authoring, and ongoing system rollouts. The role focuses on developing and maintaining Workday integrations, supporting applications, resolving escalated customer issues, and coordinating with vendors and BankUnited business units. It also contributes subject matter expertise to application projects and supports system changes, configuration, data integrity, documentation, and application deployment.

Requirements

Bachelor's degree in Computer Information Systems, engineering, or comparable experience, with appropriate emphasis in Business Administration and client-server support experience.
At least 3 years of Workday development experience.
Workday Pro Workday Extend Developer Certification.
Experience with GitHub.
Experience researching and keeping abreast of industry technical and business information-security requirements and translating them to the Bank's information environment.
Proven support experience with software-as-a-service (SaaS) and other cloud applications.
Excellent oral and written communication skills.
Software deployment and patch-management skills.
Vendor-management skills.
Technical-documentation skills.
Broad, in-depth proficiency in the relevant application competency, with recognized authority or expertise in the subject matter area.
Problem-solving, time-management, and critical-thinking skills.
Customer-service skills.

Nice To Haves

Master's degree in Computer Information Systems, engineering, or comparable experience.
Workday Pro Workday Orchestrate Developer Certification.
Six Sigma Green Belt certification.
Certified Scrum Master (CSM) certification.
Candidates residing within BankUnited's footprint may be given preference.

Responsibilities

Develop new integrations between Workday and other applications.
Maintain and support existing integrations between Workday and inbound and outbound applications.
Respond to, define, research, and resolve application issues referred by Level 2 and Level 3 support.
Act as a liaison between vendors and BankUnited business units.
Provide subject matter expertise and participate in projects involving new and existing applications.
Follow change-control processes to test and install system patches, upgrades, and features.
Maintain system files and monitor configurations to ensure data integrity.
Review, analyze, and install application systems in support of business lines.
Consult with users to identify current operating procedures and clarify objectives.
Write and maintain manuals describing installation and operating procedures.
Analyze and evaluate existing or newly developed applications and systems; prepare documentation such as technical designs, system flow charts, and system interface descriptions.
Comply with applicable federal and state laws, regulations, and guidance, including anti-money-laundering requirements such as the Bank Secrecy Act and US PATRIOT Act.
Follow Bank policies and procedures and complete required training.
Identify and report suspicious activity.