Intermediate Coordinator, Academic Program Management

University of Ottawa • Ottawa, ON

1d • CA$59,038 - CA$74,574 • Hybrid

About The Position

Responsible for executing logistical activities related to the delivery of programs within a faculty, service or research environment, including but not limited to courses, workshops, training and events, while ensuring smooth and efficient operations and an exceptional client experience. Coordinates elements of physical and material resources, including arrangements with thirdparty providers and other uOttawa services. Performs routine financial transactions, routine communications and other administrative support functions related to program delivery. May be required to execute logistical activities for special projects within the scope of the overall program.

Requirements

• Post-secondary education in administration, or an acceptable combination of education and experience
• Minimum of 3 years’ relevant experience in administrative coordination
• Demonstrated experience in client service
• Skills in the use all Microsoft Office software
• Strong organizational abilities and consistent attention to detail in a fast-paced environment
• Ability to produce high quality work in an environment with multiple strict deadlines
• Strong interpersonal and communication skills
• Demonstrated success working in a team setting
• Ability to occasionally work outside of normal office hours
• Ability to occasionally travel outside of the region
• Bilingualism – French and English (spoken and written)
• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
• Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Nice To Haves

• Experience working in a postsecondary institution or other complex organization is an asset
• Skills in the use of web content management applications is an asset

Responsibilities

• Performs a variety of operational functions related to ongoing program delivery in the context of a service, academic sector, or in a research environment.
• Performs routine administrative and financial functions.
• Executes all operational activities around program delivery efficiently and within budget.
• Troubleshoots unanticipated complications within the scope of program execution and implements creative solutions to ensure operational continuity.
• Maintains accurate records for key historical data and program metrics.
• Acts as communication liaison between program management, clients, contributors, experts and other stakeholders in order to ensure the effective sharing of critical information related to the program components under his or her area of responsibility.
• Ensures that accurate and clear information related to the program, deadlines, and requirements is consistently available and updated.
• Addresses client feedback, escalates more complex areas of concern to program management, with the goal of favoring service excellence.
• Handles registration related to ongoing participation in program offerings.
• Plans and executes efficient participant registration and all related follow-up for special events.
• Handles other routine activities in support of the smooth execution of program events within the scope of the program.
• Administers accurate inventories of resources required for program delivery.
• Contributes to the overall planning for all program offerings by projecting resource requirements for program cycles, including material and space requirements.
• Provides a variety of reports to management in support of program planning and continuous improvement initiatives.

Benefits

• The University of Ottawa embraces diversity and inclusion in the workplace.
• We are passionate about our people and committed to employment equity.
• We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence.
• The University is committed to creating and maintaining an accessible, barrier-free work environment.
• The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree