Interim Support Lead Part Time-413 Manchester, NH

Five Below•Manchester, NH

5d•Onsite

About The Position

The Interim Support Lead is a temporary member of the management team who supports store operations during the busiest time of year or to cover a management team member’s leave of absence. Reporting to the Store Manager, this role helps ensure customers have an outstanding shopping experience and sets the tone by embracing Five Below’s values. The position supports front-end operations, cash management, merchandising, cleanliness, safety, and sales, and takes on Manager on Duty responsibilities during assigned shifts. This is an hourly, part-time opportunity. The position starts at $15.50 per hour. The job description is not all-inclusive; the Store Manager may determine additional responsibilities based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with personal, welcoming service.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout service.
Help oversee associates’ daily activities and support effective performance and customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Open or close the store as assigned, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking improvements in merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.