Interim Support Lead Part Time-5126 Zachary, LA

Five Below • Zachary, LA

1d • Onsite

About The Position

The Interim Support Lead ensures customers have an outstanding shopping experience at Five Below by supporting front-end operations, cash management, merchandising, cleanliness, safety, and sales. The role takes on Manager on Duty responsibilities during assigned shifts and helps set the tone for the store by embodying Five Below’s values. This temporary leadership opportunity provides support during the busiest time of year or covers a management team member’s leave of absence.

The position reports to the Store Manager. It involves supporting daily store operations and associates, customer service, receiving and organizing stock, opening and closing procedures, associate onboarding and training, sales and expense control, merchandising, and store maintenance. Additional responsibilities may be assigned by the Store Manager based on business needs.

Requirements

• High school graduate or equivalent.
• Minimum of 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkouts.
• Help oversee store associates’ daily activities and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by seeking improvements in merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED