Interim Support Lead Part Time-5130 Mandeville, LA

Five Below • Mandeville, LA

1d • Onsite

About The Position

The Interim Support Lead is a temporary member of the management team who helps ensure customers have an outstanding shopping experience at Five Below. Reporting to the Store Manager, this role supports front-end operations, cash management, merchandising, store cleanliness and safety, and sales. The Support Lead also takes on Manager on Duty responsibilities during assigned shifts and helps set the tone by embodying Five Below’s values. This is a temporary opportunity to gain leadership experience and support the business during its busiest time of year or cover a management team member’s leave of absence.

The role includes helping oversee store associates, supporting their onboarding and training, receiving and organizing stock, and contributing to store operations and sales. It also involves opening and closing duties, store maintenance, and working a flexible schedule to meet business needs. The job description notes that additional responsibilities may be assigned by the Store Manager according to store needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room while retrieving and putting away merchandise.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customers with attentive, personal service.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing processes, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by seeking opportunities to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED